City Shenzhen
Function Name ETHICS OFFICE
Employee Type Permanent/Regular
Years of Experience Required 5-10 Years
Business Format Support Center (Home Office)
Education Level Required Undergraduate
Job Description
In order to continuously build and promote ethics & integrity culture in Walmart China, responsible for managing ethics cases ; providing proactive ethics support and expert advice & guidance by responding to relevant stakeholders on requests about Ethics opinions; managing the Ethics projects and supporting business unit on reporting about Ethics case trends, significant Ethics issues. Responsibilities 1. Manage the execution of the relevant Ethics case management and investigative process, ensure the fairness and consistency of conclusion and recommendation; which includes: 1) Ensuring intake of allegations are accurate; initial assessment of allegations and escalation on tier 1 cases to Global Ethics Office; 2) Keeping communication with the reporting individual to request additional information for incomplete or insubstantial allegations; 3) Following up with investigation team to ensure the thorough and effective investigation has been completed within timeline； 4) Review of factual findings with investigator, legal and business owner if needed; 5) Analyzing ethics violation and determining the consistent range of discipline action; 6) Resolves cases with business leaders and decision makers by reviewing facts, conclusions and recommended corrective plan with business owners, investigation team, legal and HR partners; 7) Following up with business owner regarding implementation of remediation measures； 8) Completing communication with reporter and subjects of unsubstantiated allegations, close out cases. 2. Continuously review and optimize the case management process for higher efficiency by evaluating effectiveness of investigation to detect ethical misconduct, applying suggestions for improving efficiency and effectiveness of the case management process and provide feedback to Global Ethics Office. 3. Managing all the ethics related opinion requests by seeking for guidance from Global Ethics Office if needed; provide proactive ethics support, expert advice and guidance by responding to stakeholders on requests about ethics opinions; and documenting the opinion and response in the case management system. 4. Manage ethics projects by conducting background research under oversight of supervisor; partnering with Line Managers in other parts of the company to identify operational processes to prevent or detect unethical behavior; analyzing data for ethics projects; and completing multiple tasks to assist with the completion of the project. 5. Develop and manage ethics projects, analyzing data for ethics projects; and completing multiple tasks to assist with the completion of the project. 6. Support the execution of a quantitative and qualitative business unit reporting model for Walmart China to engage and inform on ethics trends, significant ethics issues and cases involving Walmart China associates as well as suppliers, which includes ethics status, trend, potential concerns, anticipated issues and suggestions. 7. Demonstrate up-to-date expertise in ethics and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. 8. Model compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the development and implementation of business plans. Requirements 1. At least 8 years‘ related work experience in multi-national company. 2. Familiar with retail and consumer business; 3. Good judgment, model the WM culture; 4. Excellent English proficiency required; 5. Bachelor degree, major in Ethics, Legal, Compliance or Auditing is prefer; 6. Strong computer and analytical skills; 7. Strong presentation and communication skills; 8. Strong interpersonal, people skills.
Company Summary
Save Money. Live Better.
About Walmart Inc.
Walmart Inc. was founded by Mr. Sam Walton in Arkansas, USA in 1962. After more than 60 years of development, Walmart now operates more than 10,900 stores and numerous eCommerce websites in 19 countries. With fiscal year 2026 revenue of $713 billion, Walmart employs approximately 2.1 million associates worldwide. Walmart has topped the annual Fortune 500 list multiple times.
Walmart Inc. is a people-led, tech-powered omnichannel retailer dedicated to helping people save money and live better—anytime and anywhere—in stores, online, and through their mobile devices. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity.
Walmart is fully confident in China’s economy and market opportunities and is committed to the long-term investment and development in China. In 1996, Walmart entered the Chinese market and opened its first Walmart store and Sam’s Club in Shenzhen.
Currently, Walmart operates two formats in China including Walmart Store and Sam’s Club. Walmart now has been operating hundreds of retail outlets and 25 distribution centers in more than 100 cities in 23 provinces and four directly-governed municipalities in China. Walmart China is an omnichannel retailer and its omnichannel retail strategy is based on customer experience through accelerating digitalization and scale-up of retail innovation as well as combining stores, clubs and multiple ecommerce channels for a seamless integration of online and physical stores. The strategy offers solutions to customers and members so they can shop anytime, anywhere, and as they prefer. At the same time, Walmart China actively seeks collaboration in multiple areas to expand the omnichannel outreach and build a win-win omnichannel retail ecosystem, to help people save money and time, and live better.
About Walmart Inc.
Walmart Inc. was founded by Mr. Sam Walton in Arkansas, USA in 1962. After more than 60 years of development, Walmart now operates more than 10,900 stores and numerous eCommerce websites in 19 countries. With fiscal year 2026 revenue of $713 billion, Walmart employs approximately 2.1 million associates worldwide. Walmart has topped the annual Fortune 500 list multiple times.
Walmart Inc. is a people-led, tech-powered omnichannel retailer dedicated to helping people save money and live better—anytime and anywhere—in stores, online, and through their mobile devices. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity.
About Walmart China
Currently, Walmart operates two formats in China including Walmart Store and Sam’s Club. Walmart now has been operating hundreds of retail outlets and 25 distribution centers in more than 100 cities in 23 provinces and four directly-governed municipalities in China. Walmart China is an omnichannel retailer and its omnichannel retail strategy is based on customer experience through accelerating digitalization and scale-up of retail innovation as well as combining stores, clubs and multiple ecommerce channels for a seamless integration of online and physical stores. The strategy offers solutions to customers and members so they can shop anytime, anywhere, and as they prefer. At the same time, Walmart China actively seeks collaboration in multiple areas to expand the omnichannel outreach and build a win-win omnichannel retail ecosystem, to help people save money and time, and live better.