City Shenzhen
Function Name ETHICS OFFICE
Employee Type Permanent/Regular
Years of Experience Required 5-10 Years
Business Format Support Center (Home Office)
Education Level Required Undergraduate
Job Description
In order to continuously build and promote ethics & integrity culture in Walmart China, responsible for managing ethics cases ; providing proactive ethics support and expert advice & guidance by responding to relevant stakeholders on requests about Ethics opinions; managing the Ethics projects and supporting business unit on reporting about Ethics case trends, significant Ethics issues. Responsibilities 1. Manage the execution of the relevant Ethics case management and investigative process, ensure the fairness and consistency of conclusion and recommendation; which includes: 1) Ensuring intake of allegations are accurate; initial assessment of allegations and escalation on tier 1 cases to Global Ethics Office; 2) Keeping communication with the reporting individual to request additional information for incomplete or insubstantial allegations; 3) Following up with investigation team to ensure the thorough and effective investigation has been completed within timeline； 4) Review of factual findings with investigator, legal and business owner if needed; 5) Analyzing ethics violation and determining the consistent range of discipline action; 6) Resolves cases with business leaders and decision makers by reviewing facts, conclusions and recommended corrective plan with business owners, investigation team, legal and HR partners; 7) Following up with business owner regarding implementation of remediation measures； 8) Completing communication with reporter and subjects of unsubstantiated allegations, close out cases. 2. Continuously review and optimize the case management process for higher efficiency by evaluating effectiveness of investigation to detect ethical misconduct, applying suggestions for improving efficiency and effectiveness of the case management process and provide feedback to Global Ethics Office. 3. Managing all the ethics related opinion requests by seeking for guidance from Global Ethics Office if needed; provide proactive ethics support, expert advice and guidance by responding to stakeholders on requests about ethics opinions; and documenting the opinion and response in the case management system. 4. Manage ethics projects by conducting background research under oversight of supervisor; partnering with Line Managers in other parts of the company to identify operational processes to prevent or detect unethical behavior; analyzing data for ethics projects; and completing multiple tasks to assist with the completion of the project. 5. Develop and manage ethics projects, analyzing data for ethics projects; and completing multiple tasks to assist with the completion of the project. 6. Support the execution of a quantitative and qualitative business unit reporting model for Walmart China to engage and inform on ethics trends, significant ethics issues and cases involving Walmart China associates as well as suppliers, which includes ethics status, trend, potential concerns, anticipated issues and suggestions. 7. Demonstrate up-to-date expertise in ethics and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. 8. Model compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the development and implementation of business plans. Requirements 1. At least 8 years‘ related work experience in multi-national company. 2. Familiar with retail and consumer business; 3. Good judgment, model the WM culture; 4. Excellent English proficiency required; 5. Bachelor degree, major in Ethics, Legal, Compliance or Auditing is prefer; 6. Strong computer and analytical skills; 7. Strong presentation and communication skills; 8. Strong interpersonal, people skills.
Company Summary
Save Money. Live Better.
About Walmart Inc.
Walmart Inc. was founded by American retail legend Mr. Sam Walton in Arkansas in 1962. Over the past 50 years, the company has served customers and is now the world’s largest private employer and retailer. Walmart was ranked on the top of the Fortune 500 list several times and is among the most recognized global brands.
Walmart Inc. helps people around the world save money and live better – anytime and anywhere – in retail stores, online, and through their mobile devices. Each week, over 265 million customers and members visit our more than 11,500 stores under 56 banners in 27 countries and eCommerce websites. With fiscal year 2020 revenue of $524.0 billion, Walmart employs over 2.2 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity.
As an omni-channel retailer, Walmart announced plans to change the company’s legal name from Wal-Mart Stores, Inc. to Walmart Inc. effective Feb. 1, 2018. The name change chiefly demonstrates the company’s growing emphasis on serving customers seamlessly however they want to shop: in stores, online, on their mobile device, or through pickup and delivery.
In China, as elsewhere, we follow Walmart core values of “Service to the customer”, “Respect for the individual”, “Strive for excellence” and “Act with integrity”, and stick to the Walmart tradition of building our business one store and one customer at a time, so as to fulfill our core mission, and continue to make a difference in the lives of our customers, members and associates.
China is a market with a vast number of opportunities. We are fully confident about the prospects of the Chinese economy and the Chinese market. Walmart entered the Chinese market and opened its first Walmart store and Sam’s Club in Shenzhen in 1996.
Currently, Walmart operates different formats and banners in China including Walmart store and Sam’s Club. Walmart now has been operating over 400 retail units covering more than 170 cities nationwide; as well as running 22 distribution centers. Walmart China’s omni-channel retail strategy focuses on customer experience to offer customers and members easier shopping solutions anytime, anywhere in the way they like through accelerated digitalization and scale-up of retail innovation and integration of stores, clubs with multiple ecommerce channels. At the same time, the China ecommerce team continues to seek collaboration in multiple areas to expand the landscape of integration and build a win-win omni-channel retail ecosystem to help people save money and time and live better.
Walmart is committed to local talent development and diversity, especially the cultivation and full utilization of female staff and executives. 99.9% of Walmart China associates are Chinese nationals. All of Walmart China’s store managers are Chinese. Furthermore, around 65% of Walmart China associates are female and nearly 50% of above-director level associates are female. In 2009, the company established the “Walmart China Women’s Leadership Development Commission” for driving women’s career development.
Walmart will continue to make long-term investment in China and develop both online and offline to provide customers with even better services. Meanwhile, Walmart will continue to upgrade existing stores, invest in food safety and build on strong partnerships with our Chinese suppliers. Walmart expects to create more jobs, makes joint development with Chinese economy and become a trusted corporate citizen in China.
About Walmart Inc.
Walmart Inc. was founded by American retail legend Mr. Sam Walton in Arkansas in 1962. Over the past 50 years, the company has served customers and is now the world’s largest private employer and retailer. Walmart was ranked on the top of the Fortune 500 list several times and is among the most recognized global brands.
Walmart Inc. helps people around the world save money and live better – anytime and anywhere – in retail stores, online, and through their mobile devices. Each week, over 265 million customers and members visit our more than 11,500 stores under 56 banners in 27 countries and eCommerce websites. With fiscal year 2020 revenue of $524.0 billion, Walmart employs over 2.2 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity.
As an omni-channel retailer, Walmart announced plans to change the company’s legal name from Wal-Mart Stores, Inc. to Walmart Inc. effective Feb. 1, 2018. The name change chiefly demonstrates the company’s growing emphasis on serving customers seamlessly however they want to shop: in stores, online, on their mobile device, or through pickup and delivery.
In China, as elsewhere, we follow Walmart core values of “Service to the customer”, “Respect for the individual”, “Strive for excellence” and “Act with integrity”, and stick to the Walmart tradition of building our business one store and one customer at a time, so as to fulfill our core mission, and continue to make a difference in the lives of our customers, members and associates.
About Walmart China
Currently, Walmart operates different formats and banners in China including Walmart store and Sam’s Club. Walmart now has been operating over 400 retail units covering more than 170 cities nationwide; as well as running 22 distribution centers. Walmart China’s omni-channel retail strategy focuses on customer experience to offer customers and members easier shopping solutions anytime, anywhere in the way they like through accelerated digitalization and scale-up of retail innovation and integration of stores, clubs with multiple ecommerce channels. At the same time, the China ecommerce team continues to seek collaboration in multiple areas to expand the landscape of integration and build a win-win omni-channel retail ecosystem to help people save money and time and live better.
Walmart is committed to local talent development and diversity, especially the cultivation and full utilization of female staff and executives. 99.9% of Walmart China associates are Chinese nationals. All of Walmart China’s store managers are Chinese. Furthermore, around 65% of Walmart China associates are female and nearly 50% of above-director level associates are female. In 2009, the company established the “Walmart China Women’s Leadership Development Commission” for driving women’s career development.
Walmart will continue to make long-term investment in China and develop both online and offline to provide customers with even better services. Meanwhile, Walmart will continue to upgrade existing stores, invest in food safety and build on strong partnerships with our Chinese suppliers. Walmart expects to create more jobs, makes joint development with Chinese economy and become a trusted corporate citizen in China.