City Shenzhen
Function Name MARKETPLACE & ECOMMERCE COMPLIANCE
Employee Type Permanent/Regular
Years of Experience Required 10+ Years
Business Format Support Center (Home Office)
Education Level Required Undergraduate
Job Description
Job Purpose 职位目的 The Senior Manager, Rights Owner Team Leader & Item compliance will lead a team of specialists and oversee daily operations for rights owner case resolution and relevant monitoring, to ensure the operations follow the SOPs, and achieve SLA and quality KPIs. At the same time, this role will be the SME of Item Compliance to manage item escalations, anticipate emerging risks and implement compliance controls for business team and China sellers. This position will enforce global GMEC policies applicable to business teams and China sellers across marketplace businesses. This role will partner with various stakeholders, including global and Walmart China multipal compliance teams, Legal, CBT business teams, Risk Operations, Product, etc. will be accountable for continuous improvement of item compliance policies and controls. An ideal candidate will be good people manager to keep driving operation team's performance while also customer focused, organized and detail oriented, with a proven track record of driving initiatives in a cross-functional environment. This position requires a hands-on, entrepreneurial style and forward thinking to manage functional responsibilities and key relationships in rules management and improvements. Job Accountabilities 职责 1． Rights Owner Team Lead40% • -Lead a team handling rights owner cases (brand portal cases, IP review cases), ensuring achieve SLAs and quality KPIs. • -Monitor case backlogs and allocate resources to optimize throughput. • -Develop and maintain a knowledge base of precedent cases for team reference, ad keep driving process enhancement. • -Develop operation report metrics • -Talent development 2. Item Compliance SME 60% • Monitor of rules for item compliance relevant policy enforcement on platform. • Risk spotting, monitoring trends and issues to minimize escalations that may harm the Walmart brand and website experience • Support and collaborate with cross-functional teams to develop and improve escalation management, and ensure continuous improvements to processes, policies, and tools • Monitor and analyze data to identify gaps, trends, opportunities to improve logic, processes, tools, and trainings. • Support global team to implement metrics to measure success of program initiatives. • Support item compliance training program, and expertise on policy, process and workflows to improve quality and efficiencies • Monitor regulatory and industry trends and share insights on platform actions Job Requirements 任职要求: • Bachelor degree and above, fluent English • 8-10 years' experience in eCommerce Marketplace, operations, fraud/risk management and/or compliance • Experience in management of high-risk areas, such as regulatory matters, counterfeit or intellectual property claims, or offensive content. Familiar with IP laws and ecommerce platform liability • Detail-oriented, critical thinker with strong organization and problem-solving skills • Excellent verbal and written English communication skills • Team player that can build relationships with partners and keep teammates informed and engaged • Data analysis to track trends. • People manager experience • Resourceful and intellectually curious mentality, not afraid to ask questions and dig into issues • Demonstrated success with engaging cross-functional technology and business teams • Experience working with partners and teammates across different time zones and cultures
Company Summary
Save Money. Live Better.
About Walmart Inc.
Walmart Inc. was founded by American retail legend Mr. Sam Walton in Arkansas in 1962. Over the past 50 years, the company has served customers and is now the world’s largest private employer and retailer. Walmart was ranked on the top of the Fortune 500 list several times and is among the most recognized global brands.
Walmart Inc. helps people around the world save money and live better – anytime and anywhere – in retail stores, online, and through their mobile devices. Each week, over 265 million customers and members visit our more than 11,500 stores under 56 banners in 27 countries and eCommerce websites. With fiscal year 2020 revenue of $524.0 billion, Walmart employs over 2.2 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity.
As an omni-channel retailer, Walmart announced plans to change the company’s legal name from Wal-Mart Stores, Inc. to Walmart Inc. effective Feb. 1, 2018. The name change chiefly demonstrates the company’s growing emphasis on serving customers seamlessly however they want to shop: in stores, online, on their mobile device, or through pickup and delivery.
In China, as elsewhere, we follow Walmart core values of “Service to the customer”, “Respect for the individual”, “Strive for excellence” and “Act with integrity”, and stick to the Walmart tradition of building our business one store and one customer at a time, so as to fulfill our core mission, and continue to make a difference in the lives of our customers, members and associates.
China is a market with a vast number of opportunities. We are fully confident about the prospects of the Chinese economy and the Chinese market. Walmart entered the Chinese market and opened its first Walmart store and Sam’s Club in Shenzhen in 1996.
Currently, Walmart operates different formats and banners in China including Walmart store and Sam’s Club. Walmart now has been operating over 400 retail units covering more than 170 cities nationwide; as well as running 22 distribution centers. Walmart China’s omni-channel retail strategy focuses on customer experience to offer customers and members easier shopping solutions anytime, anywhere in the way they like through accelerated digitalization and scale-up of retail innovation and integration of stores, clubs with multiple ecommerce channels. At the same time, the China ecommerce team continues to seek collaboration in multiple areas to expand the landscape of integration and build a win-win omni-channel retail ecosystem to help people save money and time and live better.
Walmart is committed to local talent development and diversity, especially the cultivation and full utilization of female staff and executives. 99.9% of Walmart China associates are Chinese nationals. All of Walmart China’s store managers are Chinese. Furthermore, around 65% of Walmart China associates are female and nearly 50% of above-director level associates are female. In 2009, the company established the “Walmart China Women’s Leadership Development Commission” for driving women’s career development.
Walmart will continue to make long-term investment in China and develop both online and offline to provide customers with even better services. Meanwhile, Walmart will continue to upgrade existing stores, invest in food safety and build on strong partnerships with our Chinese suppliers. Walmart expects to create more jobs, makes joint development with Chinese economy and become a trusted corporate citizen in China.
About Walmart Inc.
Walmart Inc. was founded by American retail legend Mr. Sam Walton in Arkansas in 1962. Over the past 50 years, the company has served customers and is now the world’s largest private employer and retailer. Walmart was ranked on the top of the Fortune 500 list several times and is among the most recognized global brands.
Walmart Inc. helps people around the world save money and live better – anytime and anywhere – in retail stores, online, and through their mobile devices. Each week, over 265 million customers and members visit our more than 11,500 stores under 56 banners in 27 countries and eCommerce websites. With fiscal year 2020 revenue of $524.0 billion, Walmart employs over 2.2 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity.
As an omni-channel retailer, Walmart announced plans to change the company’s legal name from Wal-Mart Stores, Inc. to Walmart Inc. effective Feb. 1, 2018. The name change chiefly demonstrates the company’s growing emphasis on serving customers seamlessly however they want to shop: in stores, online, on their mobile device, or through pickup and delivery.
In China, as elsewhere, we follow Walmart core values of “Service to the customer”, “Respect for the individual”, “Strive for excellence” and “Act with integrity”, and stick to the Walmart tradition of building our business one store and one customer at a time, so as to fulfill our core mission, and continue to make a difference in the lives of our customers, members and associates.
About Walmart China
Currently, Walmart operates different formats and banners in China including Walmart store and Sam’s Club. Walmart now has been operating over 400 retail units covering more than 170 cities nationwide; as well as running 22 distribution centers. Walmart China’s omni-channel retail strategy focuses on customer experience to offer customers and members easier shopping solutions anytime, anywhere in the way they like through accelerated digitalization and scale-up of retail innovation and integration of stores, clubs with multiple ecommerce channels. At the same time, the China ecommerce team continues to seek collaboration in multiple areas to expand the landscape of integration and build a win-win omni-channel retail ecosystem to help people save money and time and live better.
Walmart is committed to local talent development and diversity, especially the cultivation and full utilization of female staff and executives. 99.9% of Walmart China associates are Chinese nationals. All of Walmart China’s store managers are Chinese. Furthermore, around 65% of Walmart China associates are female and nearly 50% of above-director level associates are female. In 2009, the company established the “Walmart China Women’s Leadership Development Commission” for driving women’s career development.
Walmart will continue to make long-term investment in China and develop both online and offline to provide customers with even better services. Meanwhile, Walmart will continue to upgrade existing stores, invest in food safety and build on strong partnerships with our Chinese suppliers. Walmart expects to create more jobs, makes joint development with Chinese economy and become a trusted corporate citizen in China.