城市 深圳市
职能组 全球电商平台合规
雇佣类型 常规用工
工作经验 10年以上
业态 支持中心（总部）
教育背景 本科
职位描述
Job Purpose 职位目的 The Senior Manager, Rights Owner Team Leader & Item compliance will lead a team of specialists and oversee daily operations for rights owner case resolution and relevant monitoring, to ensure the operations follow the SOPs, and achieve SLA and quality KPIs. At the same time, this role will be the SME of Item Compliance to manage item escalations, anticipate emerging risks and implement compliance controls for business team and China sellers. This position will enforce global GMEC policies applicable to business teams and China sellers across marketplace businesses. This role will partner with various stakeholders, including global and Walmart China multipal compliance teams, Legal, CBT business teams, Risk Operations, Product, etc. will be accountable for continuous improvement of item compliance policies and controls. An ideal candidate will be good people manager to keep driving operation team's performance while also customer focused, organized and detail oriented, with a proven track record of driving initiatives in a cross-functional environment. This position requires a hands-on, entrepreneurial style and forward thinking to manage functional responsibilities and key relationships in rules management and improvements. Job Accountabilities 职责 1． Rights Owner Team Lead40% • -Lead a team handling rights owner cases (brand portal cases, IP review cases), ensuring achieve SLAs and quality KPIs. • -Monitor case backlogs and allocate resources to optimize throughput. • -Develop and maintain a knowledge base of precedent cases for team reference, ad keep driving process enhancement. • -Develop operation report metrics • -Talent development 2. Item Compliance SME 60% • Monitor of rules for item compliance relevant policy enforcement on platform. • Risk spotting, monitoring trends and issues to minimize escalations that may harm the Walmart brand and website experience • Support and collaborate with cross-functional teams to develop and improve escalation management, and ensure continuous improvements to processes, policies, and tools • Monitor and analyze data to identify gaps, trends, opportunities to improve logic, processes, tools, and trainings. • Support global team to implement metrics to measure success of program initiatives. • Support item compliance training program, and expertise on policy, process and workflows to improve quality and efficiencies • Monitor regulatory and industry trends and share insights on platform actions Job Requirements 任职要求: • Bachelor degree and above, fluent English • 8-10 years' experience in eCommerce Marketplace, operations, fraud/risk management and/or compliance • Experience in management of high-risk areas, such as regulatory matters, counterfeit or intellectual property claims, or offensive content. Familiar with IP laws and ecommerce platform liability • Detail-oriented, critical thinker with strong organization and problem-solving skills • Excellent verbal and written English communication skills • Team player that can build relationships with partners and keep teammates informed and engaged • Data analysis to track trends. • People manager experience • Resourceful and intellectually curious mentality, not afraid to ask questions and dig into issues • Demonstrated success with engaging cross-functional technology and business teams • Experience working with partners and teammates across different time zones and cultures
公司介绍
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沃尔玛全球概况
沃尔玛全球概况
沃尔玛公司由美国零售业的传奇人物山姆 • 沃尔顿先生于1962年在阿肯色州成立。经过五十多年的发展，沃尔玛公司已经成为世界最大的私人雇主和连锁零售商，多次荣登《财富》杂志世界500强榜首及当选最具价值品牌。
沃尔玛公司致力于通过实体零售店、在线电子商店、以及移动设备移动端等不同平台不同方式来帮助世界各地的人们随时随地节省开支，并生活得更好。每周，超过2. 65亿名顾客和会员光顾我们在27个国家拥有的56个品牌下的11,500多家门店以及电子商务网站。沃尔玛全球2020财年营收达到5240亿美元，全球员工总数超220万名。沃尔玛将继续在可持续发展、企业慈善以及就业机会领域担任领军者的角色。
作为一家全渠道零售商，沃尔玛宣布从2018年2月1日起将公司法定名称由“沃尔玛百货公司 (Wal-Mart Stores, Inc.)”变更为“沃尔玛公司(Walmart Inc.)”。本次变更公司法定名称，表明了沃尔玛越来越重视为顾客提供无缝连接的零售服务，以满足顾客多种购物方式，包括在门店、网上、移动设备上购物，或是以门店取货和接受送货上门的方式购物。
与在世界其它地方一样，沃尔玛在中国始终坚持“服务顾客、尊重个人、追求卓越、诚信行事”的四大核心价值观及行为，专注于开好每一家店，服务好每一位顾客，履行公司的核心使命，以不断地为我们的顾客、会员和员工创造非凡。
沃尔玛中国概况
目前沃尔玛在中国经营不同业态和品牌，包括沃尔玛门店和山姆会员商店。沃尔玛目前已经在全国170多个城市开设了400多家商场 、22家配送中心 。作为一家全渠道零售商，沃尔玛中国零售全渠道战略立足顾客体验，通过加速零售创新的数字化和规模化，融合实体门店与多个电商渠道，无缝链接线上线下，为顾客提供随时随地随心的购物解决方案。同时积极寻求广泛合作，扩大全渠道的布局，构建全渠道零售生态圈，为顾客省钱省时间，让他们生活得更好。
沃尔玛中国注重人才本土化，鼓励人才多元化，特别是培养和发展女性员工及管理层。目前沃尔玛中国超过99.9%的员工来自中国本土，商场总经理全部由中国本土人才担任，女性员工占比约65%，管理团队近50%为女性。2009年公司成立了“沃尔玛中国女性领导力发展委员会”，以加速推动女性的职业发展。
秉持着目前良好的发展势头，沃尔玛将持续在华长期投资发展，未来线上线下齐头并进给顾客提供更好的服务。同时，沃尔玛将继续升级现有门店、加强食品安全，与本土供应商共赢发展。沃尔玛希望能创造更多就业岗位，在与中国经济共发展的同时成为消费者信赖的优秀企业公民。