城市 深圳市
职能组 快消品
雇佣类型 常规用工
工作经验 1-5年
业态 支持中心
教育背景 本科
职位描述
职位要求
判断力：作出有依据的选择
即使在信息并不明确的情况下，也能作出及时、有效的决定。
识别并运用政策、程序和指引，作出正确的选择。
利用资源、数据、工具和事实，确定工作优先次序，并作出有依据的决定。
识别有可能发生的问题并加以修正，或向有能力修正的人员清楚说明问题。
以顾客/会员为中心： 满足顾客/会员
利用信息和反馈，明确顾客/会员的期望。
与同事齐心协力超越顾客/会员的期望。
寻找提升顾客/会员服务的方式。
指导他人如何寻找和运用资源，回应顾客/会员的要求。
执行和结果：监督工作和取得成果
确保工作结果达到期望。
执行计划，管理好自身和他人的时间，做到要事优先。
为其他人提供取得成果必要的支持和信息。
计划和改善：制定团队表现计划并加以改善
根据业务优先次序制定工作计划，并向其他人说明如何完成工作。
识别和监督达到目标所需开展的任务。
寻求和建议可以改善表现和成果的方法。
影响力和沟通 ：沟通和促进承诺的兑现
提供使想法和计划获得支持所需的信息。
建立信任关系，并与他人共同合作达成目标。
与他人分享明确的优先次序和工作实践经验。
准备准确和完整的书面文档。
以尊重和专业的方式进行沟通
人才： 提供信息和反馈
指引和教导同事如何开展工作。
给同事分配任务，并提供他们完成这些任务时需要的工具。
对同事的表现提出清晰并具建设性的反馈。
对同事的积极贡献给予认可。
关心同事，并有时间与之会面。
为同事寻找发展机会，并跟进。
道德操守：根据道德标准监督团队表现
清楚地解释政策和程序，并教导其他人如何依照这些规定开展工作。
指导同事如何在工作中发挥高标准的诚信和道德操守。
协助经理发现并修正道德与法律（合规）方面的问题。
公平对待及尊重所有同事。
适应力：适应需求
适应不断变化的要求和业务需求。
鼓励和欣然接受变革，即使其他人都犹豫不决。
构筑知识和技能，应对挑战和任务。
当推行变革时，为其他人树立榜样（例如，随时准备执行改进，处理变革相关的问题）。
当变革发生时，表现出支持、承诺和信任。
资历要求
本科及以上学历。
判断力：作出有依据的选择
即使在信息并不明确的情况下，也能作出及时、有效的决定。
识别并运用政策、程序和指引，作出正确的选择。
利用资源、数据、工具和事实，确定工作优先次序，并作出有依据的决定。
识别有可能发生的问题并加以修正，或向有能力修正的人员清楚说明问题。
以顾客/会员为中心： 满足顾客/会员
利用信息和反馈，明确顾客/会员的期望。
与同事齐心协力超越顾客/会员的期望。
寻找提升顾客/会员服务的方式。
指导他人如何寻找和运用资源，回应顾客/会员的要求。
执行和结果：监督工作和取得成果
确保工作结果达到期望。
执行计划，管理好自身和他人的时间，做到要事优先。
为其他人提供取得成果必要的支持和信息。
合理安排工作，确保按时完成。
根据业务优先次序制定工作计划，并向其他人说明如何完成工作。
识别和监督达到目标所需开展的任务。
寻求和建议可以改善表现和成果的方法。
影响力和沟通 ：沟通和促进承诺的兑现
提供使想法和计划获得支持所需的信息。
建立信任关系，并与他人共同合作达成目标。
与他人分享明确的优先次序和工作实践经验。
准备准确和完整的书面文档。
以尊重和专业的方式进行沟通
人才： 提供信息和反馈
指引和教导同事如何开展工作。
给同事分配任务，并提供他们完成这些任务时需要的工具。
对同事的表现提出清晰并具建设性的反馈。
对同事的积极贡献给予认可。
关心同事，并有时间与之会面。
为同事寻找发展机会，并跟进。
道德操守：根据道德标准监督团队表现
清楚地解释政策和程序，并教导其他人如何依照这些规定开展工作。
指导同事如何在工作中发挥高标准的诚信和道德操守。
协助经理发现并修正道德与法律（合规）方面的问题。
公平对待及尊重所有同事。
适应力：适应需求
适应不断变化的要求和业务需求。
鼓励和欣然接受变革，即使其他人都犹豫不决。
构筑知识和技能，应对挑战和任务。
当推行变革时，为其他人树立榜样（例如，随时准备执行改进，处理变革相关的问题）。
当变革发生时，表现出支持、承诺和信任。
资历要求
本科及以上学历。
能在压力下工作。
Responsibilities
Judgment: Make Informed Choices
Makes timely and effective decisions, even when information is not clear.
Identifies and uses policies, procedures, and guides to make the right choices.
Uses resources, data, tools, and facts to set priorities and make informed decisions.
Identifies what might be a problem and corrects it or clearly describes it to those who can correct it.
Customer/Member Centered: Satisfy the Customer/Member
Uses information and feedback to determine Customer/Member expectations.
Works with others to exceed Customer/Member expectations.
Seeks out ways to improve Customer/Member service.
Teaches others how to find and use resources to respond to Customer/Member requests.
Execution and Results: Oversee Work and Get Results
Makes sure work is completed to expectations.
Executes plans and manages own and others’ time so that priorities are met.
Gives others the support and information they need to get results.
Organizes tasks and makes sure they are completed on time.
Planning and Improvement: Plan for and Improve Team Performance
Plans work based on business priorities and explains to others what is needed to get work done.
Identifies and oversees the tasks needed to reach goals.
Looks for and suggests ways to improve performance and results.
Influence and Communicate: Communicate and Promote Commitment
Gives the information needed to gain support for ideas or plans.
Builds trusting relationships and works with others to reach goals.
Shares clear priorities and work practices with others.
Prepares written work that is accurate and complete.
Communicates in a respectful and professional manner.
Talent: Provide Information and Feedback
Guides and teaches Associates on how to perform their work.
Assigns tasks to Associates and provides the tools they need to carry them out.
Gives clear, constructive feedback on performance to Associates.
Recognizes Associates for their positive contributions.
Shows concern for Associates and is available to meet with them.
Looks for and follows up on developmental opportunities.
Ethics and Compliance: Oversees Performance to Ethical Standards
Clearly explains policies and procedures and teaches others how to act in accordance with them.
Guides Associates on how to use the highest standards of integrity and ethics in their work.
Helps managers find and correct ethical and legal problems.
Treats all Associates fairly and with respect.
Adaptability: Adapt to Requirements
Adapts to changing demands and business needs.
Encourages and embraces change, even when others hesitate.
Builds the knowledge and skills to handle challenges and tasks.
Sets an example for others when implementing changes (for example, readily carries out improvement efforts, handles change-related issues).
Shows support for, commitment to, and trust in changes.
Qualifications
Bachelor Degree and above.
Can work under pressure.
Judgment: Make Informed Choices
Makes timely and effective decisions, even when information is not clear.
Identifies and uses policies, procedures, and guides to make the right choices.
Uses resources, data, tools, and facts to set priorities and make informed decisions.
Identifies what might be a problem and corrects it or clearly describes it to those who can correct it.
Customer/Member Centered: Satisfy the Customer/Member
Uses information and feedback to determine Customer/Member expectations.
Works with others to exceed Customer/Member expectations.
Seeks out ways to improve Customer/Member service.
Teaches others how to find and use resources to respond to Customer/Member requests.
Execution and Results: Oversee Work and Get Results
Makes sure work is completed to expectations.
Executes plans and manages own and others’ time so that priorities are met.
Gives others the support and information they need to get results.
Organizes tasks and makes sure they are completed on time.
Planning and Improvement: Plan for and Improve Team Performance
Plans work based on business priorities and explains to others what is needed to get work done.
Identifies and oversees the tasks needed to reach goals.
Looks for and suggests ways to improve performance and results.
Influence and Communicate: Communicate and Promote Commitment
Gives the information needed to gain support for ideas or plans.
Builds trusting relationships and works with others to reach goals.
Shares clear priorities and work practices with others.
Prepares written work that is accurate and complete.
Communicates in a respectful and professional manner.
Talent: Provide Information and Feedback
Guides and teaches Associates on how to perform their work.
Assigns tasks to Associates and provides the tools they need to carry them out.
Gives clear, constructive feedback on performance to Associates.
Recognizes Associates for their positive contributions.
Shows concern for Associates and is available to meet with them.
Looks for and follows up on developmental opportunities.
Ethics and Compliance: Oversees Performance to Ethical Standards
Clearly explains policies and procedures and teaches others how to act in accordance with them.
Guides Associates on how to use the highest standards of integrity and ethics in their work.
Helps managers find and correct ethical and legal problems.
Treats all Associates fairly and with respect.
Adaptability: Adapt to Requirements
Adapts to changing demands and business needs.
Encourages and embraces change, even when others hesitate.
Builds the knowledge and skills to handle challenges and tasks.
Sets an example for others when implementing changes (for example, readily carries out improvement efforts, handles change-related issues).
Shows support for, commitment to, and trust in changes.
Qualifications
Bachelor Degree and above.
Can work under pressure.
公司介绍
Save Money. Live Better.
沃尔玛全球概况
沃尔玛全球概况
沃尔玛公司由美国零售业的传奇人物山姆 • 沃尔顿先生于1962年在阿肯色州成立。经过五十多年的发展，沃尔玛公司已经成为世界最大的私人雇主和连锁零售商，多次荣登《财富》杂志世界500强榜首及当选最具价值品牌。
沃尔玛公司致力于通过实体零售店、在线电子商店、以及移动设备移动端等不同平台不同方式来帮助世界各地的人们随时随地节省开支，并生活得更好。每周，超过2. 65亿名顾客和会员光顾我们在27个国家拥有的56个品牌下的11,500多家门店以及电子商务网站。沃尔玛全球2020财年营收达到5240亿美元，全球员工总数超220万名。沃尔玛将继续在可持续发展、企业慈善以及就业机会领域担任领军者的角色。
作为一家全渠道零售商，沃尔玛宣布从2018年2月1日起将公司法定名称由“沃尔玛百货公司 (Wal-Mart Stores, Inc.)”变更为“沃尔玛公司(Walmart Inc.)”。本次变更公司法定名称，表明了沃尔玛越来越重视为顾客提供无缝连接的零售服务，以满足顾客多种购物方式，包括在门店、网上、移动设备上购物，或是以门店取货和接受送货上门的方式购物。
与在世界其它地方一样，沃尔玛在中国始终坚持“服务顾客、尊重个人、追求卓越、诚信行事”的四大核心价值观及行为，专注于开好每一家店，服务好每一位顾客，履行公司的核心使命，以不断地为我们的顾客、会员和员工创造非凡。
沃尔玛中国概况
目前沃尔玛在中国经营不同业态和品牌，包括沃尔玛门店和山姆会员商店。沃尔玛目前已经在全国170多个城市开设了400多家商场 、22家配送中心 。作为一家全渠道零售商，沃尔玛中国零售全渠道战略立足顾客体验，通过加速零售创新的数字化和规模化，融合实体门店与多个电商渠道，无缝链接线上线下，为顾客提供随时随地随心的购物解决方案。同时积极寻求广泛合作，扩大全渠道的布局，构建全渠道零售生态圈，为顾客省钱省时间，让他们生活得更好。
沃尔玛中国注重人才本土化，鼓励人才多元化，特别是培养和发展女性员工及管理层。目前沃尔玛中国超过99.9%的员工来自中国本土，商场总经理全部由中国本土人才担任，女性员工占比约65%，管理团队近50%为女性。2009年公司成立了“沃尔玛中国女性领导力发展委员会”，以加速推动女性的职业发展。
秉持着目前良好的发展势头，沃尔玛将持续在华长期投资发展，未来线上线下齐头并进给顾客提供更好的服务。同时，沃尔玛将继续升级现有门店、加强食品安全，与本土供应商共赢发展。沃尔玛希望能创造更多就业岗位，在与中国经济共发展的同时成为消费者信赖的优秀企业公民。