City Shenzhen
Function Name CONSUMABLES
Employee Type Permanent/Regular
Years of Experience Required 1-5 Years
Business Format Support Center (Home Office)
Education Level Required Undergraduate
Job Description
职位要求
判断力：作出有依据的选择
即使在信息并不明确的情况下，也能作出及时、有效的决定。
识别并运用政策、程序和指引，作出正确的选择。
利用资源、数据、工具和事实，确定工作优先次序，并作出有依据的决定。
识别有可能发生的问题并加以修正，或向有能力修正的人员清楚说明问题。
以顾客/会员为中心： 满足顾客/会员
利用信息和反馈，明确顾客/会员的期望。
与同事齐心协力超越顾客/会员的期望。
寻找提升顾客/会员服务的方式。
指导他人如何寻找和运用资源，回应顾客/会员的要求。
执行和结果：监督工作和取得成果
确保工作结果达到期望。
执行计划，管理好自身和他人的时间，做到要事优先。
为其他人提供取得成果必要的支持和信息。
计划和改善：制定团队表现计划并加以改善
根据业务优先次序制定工作计划，并向其他人说明如何完成工作。
识别和监督达到目标所需开展的任务。
寻求和建议可以改善表现和成果的方法。
影响力和沟通 ：沟通和促进承诺的兑现
提供使想法和计划获得支持所需的信息。
建立信任关系，并与他人共同合作达成目标。
与他人分享明确的优先次序和工作实践经验。
准备准确和完整的书面文档。
以尊重和专业的方式进行沟通
人才： 提供信息和反馈
指引和教导同事如何开展工作。
给同事分配任务，并提供他们完成这些任务时需要的工具。
对同事的表现提出清晰并具建设性的反馈。
对同事的积极贡献给予认可。
关心同事，并有时间与之会面。
为同事寻找发展机会，并跟进。
道德操守：根据道德标准监督团队表现
清楚地解释政策和程序，并教导其他人如何依照这些规定开展工作。
指导同事如何在工作中发挥高标准的诚信和道德操守。
协助经理发现并修正道德与法律（合规）方面的问题。
公平对待及尊重所有同事。
适应力：适应需求
适应不断变化的要求和业务需求。
鼓励和欣然接受变革，即使其他人都犹豫不决。
构筑知识和技能，应对挑战和任务。
当推行变革时，为其他人树立榜样（例如，随时准备执行改进，处理变革相关的问题）。
当变革发生时，表现出支持、承诺和信任。
资历要求
本科及以上学历。
判断力：作出有依据的选择
即使在信息并不明确的情况下，也能作出及时、有效的决定。
识别并运用政策、程序和指引，作出正确的选择。
利用资源、数据、工具和事实，确定工作优先次序，并作出有依据的决定。
识别有可能发生的问题并加以修正，或向有能力修正的人员清楚说明问题。
以顾客/会员为中心： 满足顾客/会员
利用信息和反馈，明确顾客/会员的期望。
与同事齐心协力超越顾客/会员的期望。
寻找提升顾客/会员服务的方式。
指导他人如何寻找和运用资源，回应顾客/会员的要求。
执行和结果：监督工作和取得成果
确保工作结果达到期望。
执行计划，管理好自身和他人的时间，做到要事优先。
为其他人提供取得成果必要的支持和信息。
合理安排工作，确保按时完成。
根据业务优先次序制定工作计划，并向其他人说明如何完成工作。
识别和监督达到目标所需开展的任务。
寻求和建议可以改善表现和成果的方法。
影响力和沟通 ：沟通和促进承诺的兑现
提供使想法和计划获得支持所需的信息。
建立信任关系，并与他人共同合作达成目标。
与他人分享明确的优先次序和工作实践经验。
准备准确和完整的书面文档。
以尊重和专业的方式进行沟通
人才： 提供信息和反馈
指引和教导同事如何开展工作。
给同事分配任务，并提供他们完成这些任务时需要的工具。
对同事的表现提出清晰并具建设性的反馈。
对同事的积极贡献给予认可。
关心同事，并有时间与之会面。
为同事寻找发展机会，并跟进。
道德操守：根据道德标准监督团队表现
清楚地解释政策和程序，并教导其他人如何依照这些规定开展工作。
指导同事如何在工作中发挥高标准的诚信和道德操守。
协助经理发现并修正道德与法律（合规）方面的问题。
公平对待及尊重所有同事。
适应力：适应需求
适应不断变化的要求和业务需求。
鼓励和欣然接受变革，即使其他人都犹豫不决。
构筑知识和技能，应对挑战和任务。
当推行变革时，为其他人树立榜样（例如，随时准备执行改进，处理变革相关的问题）。
当变革发生时，表现出支持、承诺和信任。
资历要求
本科及以上学历。
能在压力下工作。
Responsibilities
Judgment: Make Informed Choices
Makes timely and effective decisions, even when information is not clear.
Identifies and uses policies, procedures, and guides to make the right choices.
Uses resources, data, tools, and facts to set priorities and make informed decisions.
Identifies what might be a problem and corrects it or clearly describes it to those who can correct it.
Customer/Member Centered: Satisfy the Customer/Member
Uses information and feedback to determine Customer/Member expectations.
Works with others to exceed Customer/Member expectations.
Seeks out ways to improve Customer/Member service.
Teaches others how to find and use resources to respond to Customer/Member requests.
Execution and Results: Oversee Work and Get Results
Makes sure work is completed to expectations.
Executes plans and manages own and others’ time so that priorities are met.
Gives others the support and information they need to get results.
Organizes tasks and makes sure they are completed on time.
Planning and Improvement: Plan for and Improve Team Performance
Plans work based on business priorities and explains to others what is needed to get work done.
Identifies and oversees the tasks needed to reach goals.
Looks for and suggests ways to improve performance and results.
Influence and Communicate: Communicate and Promote Commitment
Gives the information needed to gain support for ideas or plans.
Builds trusting relationships and works with others to reach goals.
Shares clear priorities and work practices with others.
Prepares written work that is accurate and complete.
Communicates in a respectful and professional manner.
Talent: Provide Information and Feedback
Guides and teaches Associates on how to perform their work.
Assigns tasks to Associates and provides the tools they need to carry them out.
Gives clear, constructive feedback on performance to Associates.
Recognizes Associates for their positive contributions.
Shows concern for Associates and is available to meet with them.
Looks for and follows up on developmental opportunities.
Ethics and Compliance: Oversees Performance to Ethical Standards
Clearly explains policies and procedures and teaches others how to act in accordance with them.
Guides Associates on how to use the highest standards of integrity and ethics in their work.
Helps managers find and correct ethical and legal problems.
Treats all Associates fairly and with respect.
Adaptability: Adapt to Requirements
Adapts to changing demands and business needs.
Encourages and embraces change, even when others hesitate.
Builds the knowledge and skills to handle challenges and tasks.
Sets an example for others when implementing changes (for example, readily carries out improvement efforts, handles change-related issues).
Shows support for, commitment to, and trust in changes.
Qualifications
Bachelor Degree and above.
Can work under pressure.
Judgment: Make Informed Choices
Makes timely and effective decisions, even when information is not clear.
Identifies and uses policies, procedures, and guides to make the right choices.
Uses resources, data, tools, and facts to set priorities and make informed decisions.
Identifies what might be a problem and corrects it or clearly describes it to those who can correct it.
Customer/Member Centered: Satisfy the Customer/Member
Uses information and feedback to determine Customer/Member expectations.
Works with others to exceed Customer/Member expectations.
Seeks out ways to improve Customer/Member service.
Teaches others how to find and use resources to respond to Customer/Member requests.
Execution and Results: Oversee Work and Get Results
Makes sure work is completed to expectations.
Executes plans and manages own and others’ time so that priorities are met.
Gives others the support and information they need to get results.
Organizes tasks and makes sure they are completed on time.
Planning and Improvement: Plan for and Improve Team Performance
Plans work based on business priorities and explains to others what is needed to get work done.
Identifies and oversees the tasks needed to reach goals.
Looks for and suggests ways to improve performance and results.
Influence and Communicate: Communicate and Promote Commitment
Gives the information needed to gain support for ideas or plans.
Builds trusting relationships and works with others to reach goals.
Shares clear priorities and work practices with others.
Prepares written work that is accurate and complete.
Communicates in a respectful and professional manner.
Talent: Provide Information and Feedback
Guides and teaches Associates on how to perform their work.
Assigns tasks to Associates and provides the tools they need to carry them out.
Gives clear, constructive feedback on performance to Associates.
Recognizes Associates for their positive contributions.
Shows concern for Associates and is available to meet with them.
Looks for and follows up on developmental opportunities.
Ethics and Compliance: Oversees Performance to Ethical Standards
Clearly explains policies and procedures and teaches others how to act in accordance with them.
Guides Associates on how to use the highest standards of integrity and ethics in their work.
Helps managers find and correct ethical and legal problems.
Treats all Associates fairly and with respect.
Adaptability: Adapt to Requirements
Adapts to changing demands and business needs.
Encourages and embraces change, even when others hesitate.
Builds the knowledge and skills to handle challenges and tasks.
Sets an example for others when implementing changes (for example, readily carries out improvement efforts, handles change-related issues).
Shows support for, commitment to, and trust in changes.
Qualifications
Bachelor Degree and above.
Can work under pressure.
Company Summary
Save Money. Live Better.
About Walmart Inc.
Walmart Inc. was founded by American retail legend Mr. Sam Walton in Arkansas in 1962. Over the past 50 years, the company has served customers and is now the world’s largest private employer and retailer. Walmart was ranked on the top of the Fortune 500 list several times and is among the most recognized global brands.
Walmart Inc. helps people around the world save money and live better – anytime and anywhere – in retail stores, online, and through their mobile devices. Each week, over 265 million customers and members visit our more than 11,500 stores under 56 banners in 27 countries and eCommerce websites. With fiscal year 2020 revenue of $524.0 billion, Walmart employs over 2.2 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity.
As an omni-channel retailer, Walmart announced plans to change the company’s legal name from Wal-Mart Stores, Inc. to Walmart Inc. effective Feb. 1, 2018. The name change chiefly demonstrates the company’s growing emphasis on serving customers seamlessly however they want to shop: in stores, online, on their mobile device, or through pickup and delivery.
In China, as elsewhere, we follow Walmart core values of “Service to the customer”, “Respect for the individual”, “Strive for excellence” and “Act with integrity”, and stick to the Walmart tradition of building our business one store and one customer at a time, so as to fulfill our core mission, and continue to make a difference in the lives of our customers, members and associates.
China is a market with a vast number of opportunities. We are fully confident about the prospects of the Chinese economy and the Chinese market. Walmart entered the Chinese market and opened its first Walmart store and Sam’s Club in Shenzhen in 1996.
Currently, Walmart operates different formats and banners in China including Walmart store and Sam’s Club. Walmart now has been operating over 400 retail units covering more than 170 cities nationwide; as well as running 22 distribution centers. Walmart China’s omni-channel retail strategy focuses on customer experience to offer customers and members easier shopping solutions anytime, anywhere in the way they like through accelerated digitalization and scale-up of retail innovation and integration of stores, clubs with multiple ecommerce channels. At the same time, the China ecommerce team continues to seek collaboration in multiple areas to expand the landscape of integration and build a win-win omni-channel retail ecosystem to help people save money and time and live better.
Walmart is committed to local talent development and diversity, especially the cultivation and full utilization of female staff and executives. 99.9% of Walmart China associates are Chinese nationals. All of Walmart China’s store managers are Chinese. Furthermore, around 65% of Walmart China associates are female and nearly 50% of above-director level associates are female. In 2009, the company established the “Walmart China Women’s Leadership Development Commission” for driving women’s career development.
Walmart will continue to make long-term investment in China and develop both online and offline to provide customers with even better services. Meanwhile, Walmart will continue to upgrade existing stores, invest in food safety and build on strong partnerships with our Chinese suppliers. Walmart expects to create more jobs, makes joint development with Chinese economy and become a trusted corporate citizen in China.
About Walmart Inc.
Walmart Inc. was founded by American retail legend Mr. Sam Walton in Arkansas in 1962. Over the past 50 years, the company has served customers and is now the world’s largest private employer and retailer. Walmart was ranked on the top of the Fortune 500 list several times and is among the most recognized global brands.
Walmart Inc. helps people around the world save money and live better – anytime and anywhere – in retail stores, online, and through their mobile devices. Each week, over 265 million customers and members visit our more than 11,500 stores under 56 banners in 27 countries and eCommerce websites. With fiscal year 2020 revenue of $524.0 billion, Walmart employs over 2.2 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity.
As an omni-channel retailer, Walmart announced plans to change the company’s legal name from Wal-Mart Stores, Inc. to Walmart Inc. effective Feb. 1, 2018. The name change chiefly demonstrates the company’s growing emphasis on serving customers seamlessly however they want to shop: in stores, online, on their mobile device, or through pickup and delivery.
In China, as elsewhere, we follow Walmart core values of “Service to the customer”, “Respect for the individual”, “Strive for excellence” and “Act with integrity”, and stick to the Walmart tradition of building our business one store and one customer at a time, so as to fulfill our core mission, and continue to make a difference in the lives of our customers, members and associates.
About Walmart China
Currently, Walmart operates different formats and banners in China including Walmart store and Sam’s Club. Walmart now has been operating over 400 retail units covering more than 170 cities nationwide; as well as running 22 distribution centers. Walmart China’s omni-channel retail strategy focuses on customer experience to offer customers and members easier shopping solutions anytime, anywhere in the way they like through accelerated digitalization and scale-up of retail innovation and integration of stores, clubs with multiple ecommerce channels. At the same time, the China ecommerce team continues to seek collaboration in multiple areas to expand the landscape of integration and build a win-win omni-channel retail ecosystem to help people save money and time and live better.
Walmart is committed to local talent development and diversity, especially the cultivation and full utilization of female staff and executives. 99.9% of Walmart China associates are Chinese nationals. All of Walmart China’s store managers are Chinese. Furthermore, around 65% of Walmart China associates are female and nearly 50% of above-director level associates are female. In 2009, the company established the “Walmart China Women’s Leadership Development Commission” for driving women’s career development.
Walmart will continue to make long-term investment in China and develop both online and offline to provide customers with even better services. Meanwhile, Walmart will continue to upgrade existing stores, invest in food safety and build on strong partnerships with our Chinese suppliers. Walmart expects to create more jobs, makes joint development with Chinese economy and become a trusted corporate citizen in China.