City Shenzhen

Function Name TRUST AND SAFETY

Employee Type Permanent/Regular

Years of Experience Required 5-10 Years

Business Format Support Center (Home Office)

Education Level Required Undergraduate

Job Description

Responsibilities

1 Policy development and improvement

1.1 Establish and improve marketplace policy that provide management and operation control to reduce seller and legal risk and achieve regulatory compliance.

1.2 Build and improve operational standards of marketplace policy guidelines and internal Trust and safety policies, based on the marketplace seller needs and principles of local Compliance guidance.

1.3 Establish internal audit mechanisms and processes for ongoing monitoring of the operation of vetting process to the defined quality standards, including application vetting, seller appeal vetting, IP/Brand protection vetting.

2 Internal Audit

2.1 Establish internal audit mechanisms and processes for ongoing monitoring of the operation of vetting process to the defined quality standards, including application vetting, seller appeal vetting, IP/Brand protection vetting.

3 Team Management

3.1 Develop vision and roadmap for longer-term changes to operational capacity and staffing for policy and audit team.

3.2 Defining team goals and roadmap, including reporting on progress of multiple projects and providing weekly updates on trends and performance against goals.           

4 Communication

4.1 Facilitate the communication between Global T&S team, China Compliance Team, Marketplaces and third party sellers as required and handle all escalations related to third party sellers

4.2 Execute ad hoc requests from Global Trust & Safety as well as China Compliance teams



Qualifications

Education

Bachelors degree from an accredited university/college.              

Experience

      Minimum 5 years of working experience including 3 year in risk management, merchant fraud, compliance, auditing, eCommerce Trust & Safety related areas.

      Proficient with technology, spreadsheets, CRM tools, and case management systems, Microsoft Office.

      Previous working experience in eCommerce merchant qualification review and auditing

Qualifications

      Fluency in English and Chinese (Putonghua) languages, excellent written and verbal communication skills and attention to detail.

      Knowledge of Chinese Legal and Compliance regulation will be a strong plus.

      Excellent presentation skills, communication skills

      Strong time management and organizational skills, effectively prioritizes work time to ensure productivity and fulfills department standards for time spent.

      Strong analytical skills and understanding of utilizing data to make process improvements and solve problems Proficiency with databases, SQL and dashboard tools.     

Professional Certificate

CET-6


Company Summary

Save Money. Live Better.
About Walmart Inc.

Walmart Inc. was founded by American retail legend Mr. Sam Walton in Arkansas in 1962. Over the past 50 years, the company has served customers and is now the world’s largest private employer and retailer. Walmart was ranked on the top of the Fortune 500 list several times and is among the most recognized global brands. 

Walmart Inc. helps people around the world save money and live better – anytime and anywhere – in retail stores, online, and through their mobile devices. Each week, over 265 million customers and members visit our more than 11,500 stores under 56 banners in 27 countries and eCommerce websites. With fiscal year 2020 revenue of $524.0 billion, Walmart employs over 2.2 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity.

As an omni-channel retailer, Walmart announced plans to change the company’s legal name from Wal-Mart Stores, Inc. to Walmart Inc. effective Feb. 1, 2018. The name change chiefly demonstrates the company’s growing emphasis on serving customers seamlessly however they want to shop: in stores, online, on their mobile device, or through pickup and delivery.

In China, as elsewhere, we follow Walmart core values of “Service to the customer”, “Respect for the individual”, “Strive for excellence” and “Act with integrity”, and stick to the Walmart tradition of building our business one store and one customer at a time, so as to fulfill our core mission, and continue to make a difference in the lives of our customers, members and associates.

About Walmart China

China is a market with a vast number of opportunities. We are fully confident about the prospects of the Chinese economy and the Chinese market. Walmart entered the Chinese market and opened its first Walmart store and Sam’s Club in Shenzhen in 1996.

Currently, Walmart operates different formats and banners in China including Walmart store and Sam’s Club. Walmart now has been operating over 400 retail units covering more than 170 cities nationwide; as well as running 22 distribution centers. Walmart China’s omni-channel retail strategy focuses on customer experience to offer customers and members easier shopping solutions anytime, anywhere in the way they like through accelerated digitalization and scale-up of retail innovation and integration of stores, clubs with multiple ecommerce channels. At the same time, the China ecommerce team continues to seek collaboration in multiple areas to expand the landscape of integration and build a win-win omni-channel retail ecosystem to help people save money and time and live better.

Walmart is committed to local talent development and diversity, especially the cultivation and full utilization of female staff and executives. 99.9% of Walmart China associates are Chinese nationals. All of Walmart China’s store managers are Chinese. Furthermore, around 65% of Walmart China associates are female and nearly 50% of above-director level associates are female. In 2009, the company established the “Walmart China Women’s Leadership Development Commission” for driving women’s career development.

Walmart will continue to make long-term investment in China and develop both online and offline to provide customers with even better services. Meanwhile, Walmart will continue to upgrade existing stores, invest in food safety and build on strong partnerships with our Chinese suppliers. Walmart expects to create more jobs, makes joint development with Chinese economy and become a trusted corporate citizen in China.