City Shenzhen

Function Name FACILITY MANAGEMENT

Employee Type Permanent/Regular

Years of Experience Required 5-10 Years

Business Format Support Center (Home Office)

Education Level Required Undergraduate

Job Description

职位要求

判断力:运用合适的判断
识别、审查并运用政策和流程以做出有依据的判断。
识别并运用事实、信息、专长来设定任务的优先级,并做出有依据的决定。
运用数据和事实,确定问题的起因,找到解决问题的方案。

以顾客/会员为中心:关注顾客/会员
回顾与顾客/会员相关的数据,发现问题并调整工作绩效。
提升员工的表现并帮助他们超越顾客/会员的期望。
告知员工如何找到资源来满足顾客/会员的不同需求。

执行和结果:管理执行和结果
使员工人尽其责,并按时按质完成。
根据业务的优先级计划管理自己及他人的时间,并跟进以确保所有的工作及时并准确地完成。
识别并获取所需的资源以完成项目。
鼓励员工不断追求卓越、效率以及质量。

计划和改善:制定计划并追求团队能力提升
协调计划的制定使之与团队的业务方向保持一致。
回顾工作计划,并在需要时调整,以实现团队或工作小组的目标。
为目标的达成设定合理的时间表。
改善工作流程和实践以提升绩效及结果。

影响力和沟通 :强化承诺

推广好点子,并将其与业务需求和利益相结合。
在组织内外构建相互信任、相互协作的关系。
清晰、及时、有效地传达业务计划和优先重要事项有关的信息(如,方案的更改)。
与员工分享经验和观点。

人才:监督员工(有下属)
坦诚、及时地对员工的绩效提供具体、准确的反馈。
把任务安排给有合适技能水平的员工,最大程度地提升团队绩效。
运用人员管理流程(如选才、发展、绩效评估)来实现员工高绩效。
招聘符合业务要求的员工。
对员工的发展进行教育、引导和帮助。

道德操守:管理道德与操守
指导员工怎样做到一切行动遵守公司的政策和程序,并支持他们为做到这点而进行的努力。
确保员工在工作环境中展现高标准的诚信和道德。
纠正道德操守和合规方面的问题, 加强合规,并在需要时进行适当的处理。


适应力:快速适应

面对变化、障碍和逆境时,发挥创新能力和优势。
适应竞争的需求,不断调整业务的优先次序。
持续更新自身知识和技能来应对新的复杂局面、新挑战和新职责。
寻求各种机会接触新想法、新观点。
帮助员工调整并培养实施组织变革举措所需的能力。

资历要求
本科及以上学历。
有零售或快消公司工作经验者优先。
热衷于推动变革,能在压力下工作。

Responsibilities

Judgment: Use Appropriate Judgment
Identifies, reviews, and applies policies and procedures to make informed judgments.
Identifies and uses facts, information, and expertise to set priorities and make informed decisions.
Uses data and evidence to determine the causes of problems and develop solutions to address them.

Customer/Member Centered: Focus on the Customer/Member

Reviews Customer/Member-focused data and adjusts performance to address findings.
Promotes and supports Associate efforts to exceed Customer/Member expectations.
Informs Associates on how to identify and locate resources to meet the diverse needs of Customers/Members.

Execution and Results: Manage Execution and Results

Holds Associates accountable for completing work within expectations and time requirements.
Plans and manages own and others’ time, based on business priorities, and follows up to ensure all work requirements are completed in a timely and accurate manner.
Identifies and obtains the resources needed to complete projects.
Encourages Associates to strive for excellence, efficiency, and quality in work practices.

Planning and Improvement: Plan and Pursue Team-Based Improvement
Coordinates and aligns planning with organizational initiatives and direction.
Looks at work plans and makes changes, as needed, to achieve team or work group objectives.
Sets realistic timelines for goal accomplishment.
Improves work processes and practices to increase performance and results.

Influence and Communicate: Increase Commitment
Promotes ideas and links them to business needs and benefits.
Builds trusting, cooperative relationships and alliances with others, inside and outside of the organization.
Effectively communicates clear, up-to-date information on business plans and priorities (for example, change initiatives).
Shares experience and ideas with Associates across the organization.

Talent: Supervise Associates (Leader)

Provides specific, honest, accurate, and timely feedback on Associate performance.
Assigns tasks to Associates that fit their skill levels and maximize team performance.
Uses people processes (for example, selection, development, performance evaluation) to ensure effective Associate performance.
Recruits and hires the Associates needed to meet business requirements.
Teaches, guides, and assists in the development of Associates.

Ethics and Compliance: Manage Ethics and Compliance
Instructs Associates on how to act in accordance with policies and procedures, and supports their efforts in doing so.
Ensures Associates demonstrate the highest standards of integrity and ethics in work situations.
Corrects ethical and compliance issues, enforcing compliance and administering appropriate consequences as needed.

Adaptability: Quickly Adapt
Demonstrates creativity and strength in the face of change, obstacles, and adversity.
Adapts to competing demands and shifting priorities.
Updates knowledge and skills to handle new complexities, challenges, and responsibilities.
Seeks exposure to new ideas and perspectives.
Helps Associates adjust to and develop the capabilities needed to implement organizational change initiatives.

Qualifications
Bachelor Degree and above.
Experience working with Retail and/or CPG clients preferred.
Passionate in driving change and can work under pressure.

Company Summary

Save Money. Live Better.
About Walmart Inc.

Walmart Inc. was founded by American retail legend Mr. Sam Walton in Arkansas in 1962. Over the past 50 years, the company has served customers and is now the world’s largest private employer and retailer. Walmart was ranked on the top of the Fortune 500 list several times and is among the most recognized global brands. 

Walmart Inc. helps people around the world save money and live better – anytime and anywhere – in retail stores, online, and through their mobile devices. Each week, over 265 million customers and members visit our more than 11,500 stores under 56 banners in 27 countries and eCommerce websites. With fiscal year 2020 revenue of $524.0 billion, Walmart employs over 2.2 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity.

As an omni-channel retailer, Walmart announced plans to change the company’s legal name from Wal-Mart Stores, Inc. to Walmart Inc. effective Feb. 1, 2018. The name change chiefly demonstrates the company’s growing emphasis on serving customers seamlessly however they want to shop: in stores, online, on their mobile device, or through pickup and delivery.

In China, as elsewhere, we follow Walmart core values of “Service to the customer”, “Respect for the individual”, “Strive for excellence” and “Act with integrity”, and stick to the Walmart tradition of building our business one store and one customer at a time, so as to fulfill our core mission, and continue to make a difference in the lives of our customers, members and associates.

About Walmart China

China is a market with a vast number of opportunities. We are fully confident about the prospects of the Chinese economy and the Chinese market. Walmart entered the Chinese market and opened its first Walmart store and Sam’s Club in Shenzhen in 1996.

Currently, Walmart operates different formats and banners in China including Walmart store and Sam’s Club. Walmart now has been operating over 400 retail units covering more than 170 cities nationwide; as well as running 22 distribution centers. Walmart China’s omni-channel retail strategy focuses on customer experience to offer customers and members easier shopping solutions anytime, anywhere in the way they like through accelerated digitalization and scale-up of retail innovation and integration of stores, clubs with multiple ecommerce channels. At the same time, the China ecommerce team continues to seek collaboration in multiple areas to expand the landscape of integration and build a win-win omni-channel retail ecosystem to help people save money and time and live better.

Walmart is committed to local talent development and diversity, especially the cultivation and full utilization of female staff and executives. 99.9% of Walmart China associates are Chinese nationals. All of Walmart China’s store managers are Chinese. Furthermore, around 65% of Walmart China associates are female and nearly 50% of above-director level associates are female. In 2009, the company established the “Walmart China Women’s Leadership Development Commission” for driving women’s career development.

Walmart will continue to make long-term investment in China and develop both online and offline to provide customers with even better services. Meanwhile, Walmart will continue to upgrade existing stores, invest in food safety and build on strong partnerships with our Chinese suppliers. Walmart expects to create more jobs, makes joint development with Chinese economy and become a trusted corporate citizen in China.