Responsibilities
Judgment: Use Appropriate Judgment
Identifies, reviews, and applies policies and procedures to make informed judgments.
Identifies and uses facts, information, and expertise to set priorities and make informed decisions.
Uses data and evidence to determine the causes of problems and develop solutions to address them.
Customer/Member Centered: Focus on the Customer/MemberReviews Customer/Member-focused data and adjusts performance to address findings.
Promotes and supports Associate efforts to exceed Customer/Member expectations.
Informs Associates on how to identify and locate resources to meet the diverse needs of Customers/Members.
Execution and Results: Manage Execution and ResultsHolds Associates accountable for completing work within expectations and time requirements.
Plans and manages own and others’ time, based on business priorities, and follows up to ensure all work requirements are completed in a timely and accurate manner.
Identifies and obtains the resources needed to complete projects.
Encourages Associates to strive for excellence, efficiency, and quality in work practices.
Planning and Improvement: Plan and Pursue Team-Based Improvement
Coordinates and aligns planning with organizational initiatives and direction.
Looks at work plans and makes changes, as needed, to achieve team or work group objectives.
Sets realistic timelines for goal accomplishment.
Improves work processes and practices to increase performance and results.
Influence and Communicate: Increase CommitmentPromotes ideas and links them to business needs and benefits.
Builds trusting, cooperative relationships and alliances with others, inside and outside of the organization.
Effectively communicates clear, up-to-date information on business plans and priorities (for example, change initiatives).
Shares experience and ideas with Associates across the organization.
Talent: Supervise Associates (Leader)Provides specific, honest, accurate, and timely feedback on Associate performance.
Assigns tasks to Associates that fit their skill levels and maximize team performance.
Uses people processes (for example, selection, development, performance evaluation) to ensure effective Associate performance.
Recruits and hires the Associates needed to meet business requirements.
Teaches, guides, and assists in the development of Associates.
Ethics and Compliance: Manage Ethics and ComplianceInstructs Associates on how to act in accordance with policies and procedures, and supports their efforts in doing so.
Ensures Associates demonstrate the highest standards of integrity and ethics in work situations.
Corrects ethical and compliance issues, enforcing compliance and administering appropriate consequences as needed.
Adaptability: Quickly AdaptDemonstrates creativity and strength in the face of change, obstacles, and adversity.
Adapts to competing demands and shifting priorities.
Updates knowledge and skills to handle new complexities, challenges, and responsibilities.
Seeks exposure to new ideas and perspectives.
Helps Associates adjust to and develop the capabilities needed to implement organizational change initiatives.
Qualifications
Bachelor Degree and above.
Experience working with Retail and/or CPG clients preferred.
Passionate in driving change and can work under pressure.