City Shenzhen

Function Name FACILITY MANAGEMENT

Employee Type Permanent/Regular

Years of Experience Required 10+ Years

Business Format Support Center (Home Office)

Education Level Required Undergraduate

Job Description

负责面向全国沃尔玛门店的业务沟通渠道的搭建和管理,定义渠道应用规范与标准,有效地运用全新的工具和方式,实现业务沟通以有序、明确的渠道沟通到门店及执行层面,以推动和支持沟通策略、流程的落实,确保和提升营运门店获取信息的便利性和有效性。
1. 根据公司策略及业务需要,搭建营运业务沟通渠道网络,通过培训、执行监控和检验结果最大化沟通渠道效用,从而更好的传递运营任务,重点信息及管理层期望;
2. 维护和管理门店反馈渠道,提升和确保一线营运日常反馈的有效性,落实问题的跟进和解决,打造支持中心与营运门店的有效沟通闭环;
3. 根据业务发展变化及应用技术的更新,设计开发和维护多种渠道,定义有效的渠道应用规范与标准,依据不同沟通需求选择最佳渠道;
4. 运用多种方法分析各部门的信息,挖掘业务绩效提升的改善机会,分析改善机会的价值和优先级;
5. 评估现有渠道的有效性和影响力,不断优化和提升沟通网络的有效性,从而更有效地支持和推动业务沟通策略、流程的落实;
6. 良好的判断能力做出正确的业务决策;跨部门沟通,确保门店以简洁、低成本的方式运营

Company Summary

Save Money. Live Better.
About Walmart Inc.

Walmart Inc. was founded by American retail legend Mr. Sam Walton in Arkansas in 1962. Over the past 50 years, the company has served customers and is now the world’s largest private employer and retailer. Walmart was ranked on the top of the Fortune 500 list several times and is among the most recognized global brands. 

Walmart Inc. helps people around the world save money and live better – anytime and anywhere – in retail stores, online, and through their mobile devices. Each week, over 265 million customers and members visit our more than 11,500 stores under 56 banners in 27 countries and eCommerce websites. With fiscal year 2020 revenue of $524.0 billion, Walmart employs over 2.2 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity.

As an omni-channel retailer, Walmart announced plans to change the company’s legal name from Wal-Mart Stores, Inc. to Walmart Inc. effective Feb. 1, 2018. The name change chiefly demonstrates the company’s growing emphasis on serving customers seamlessly however they want to shop: in stores, online, on their mobile device, or through pickup and delivery.

In China, as elsewhere, we follow Walmart core values of “Service to the customer”, “Respect for the individual”, “Strive for excellence” and “Act with integrity”, and stick to the Walmart tradition of building our business one store and one customer at a time, so as to fulfill our core mission, and continue to make a difference in the lives of our customers, members and associates.

About Walmart China

China is a market with a vast number of opportunities. We are fully confident about the prospects of the Chinese economy and the Chinese market. Walmart entered the Chinese market and opened its first Walmart store and Sam’s Club in Shenzhen in 1996.

Currently, Walmart operates different formats and banners in China including Walmart store and Sam’s Club. Walmart now has been operating over 400 retail units covering more than 170 cities nationwide; as well as running 22 distribution centers. Walmart China’s omni-channel retail strategy focuses on customer experience to offer customers and members easier shopping solutions anytime, anywhere in the way they like through accelerated digitalization and scale-up of retail innovation and integration of stores, clubs with multiple ecommerce channels. At the same time, the China ecommerce team continues to seek collaboration in multiple areas to expand the landscape of integration and build a win-win omni-channel retail ecosystem to help people save money and time and live better.

Walmart is committed to local talent development and diversity, especially the cultivation and full utilization of female staff and executives. 99.9% of Walmart China associates are Chinese nationals. All of Walmart China’s store managers are Chinese. Furthermore, around 65% of Walmart China associates are female and nearly 50% of above-director level associates are female. In 2009, the company established the “Walmart China Women’s Leadership Development Commission” for driving women’s career development.

Walmart will continue to make long-term investment in China and develop both online and offline to provide customers with even better services. Meanwhile, Walmart will continue to upgrade existing stores, invest in food safety and build on strong partnerships with our Chinese suppliers. Walmart expects to create more jobs, makes joint development with Chinese economy and become a trusted corporate citizen in China.