City Shenzhen
Function Name CONTINUOUS IMPROVEMENT
Employee Type Permanent/Regular
Years of Experience Required 10+ Years
Business Format Support Center (Home Office)
Education Level Required Undergraduate
Job Description
营运合规负责人负责全面回顾并升级门店的风险控制体系, 同时从业务层面带领、管理、赋能城市合规主管团队，统筹门店合规培训、检查和改进，以项目的形式支持专项提升并推动流程优化，确保公司的合规政策、流程有效落地，帮助门店合规标准持续提升，同时确保业务需求得到满足。他们必须具备出色的分析、解决问题和影响力，以及对法律法规和监管要求的深刻理解。
工作职责：
n 建立并不断优化营运合规工作机制:
· 建立有效的合规标准监督自查和闭环机制，降低市场合规风险；
· 建立内部和外部检查不同的奖惩机制，实现内部检查结果的风险可视；
· 建立能够保持城市合规主管独立性的绩效评估机制；
· 设定并定期回顾团队KPI完成情况，提供足够的支持促使其KPI的达成；
· 与合规各领域专家、持续提升团队、GIC建立能为城市合规团队提供有效技术支持的工作机制；
· 为城市合规团队设计系统性赋能计划和落实，以提升他们的合规专业技能。
n 开展自查和监督检查：
· 制定基于执行的城市合规主管日、周、月检查清单，并定期回顾更新；
· 制定并部署针对特定风险的城市合规主管专项检查计划；
· 建立保证城市合规团队检查品质的监督机制；
· 制定区域经理针对城市合规主管工作质量的监督检查清单，并定期回顾监督结果；
· 基于风险原则，制定风险评估模型并带领区域合规经理进行风险评估，通过监督检查形式，对合规高风险门店进行持续跟进，帮助其提升合规标准；
· 确保MOPR合规检查项聚焦关键风险领域和内容，通过突击MOPR推动持续提升。
n 业务支持与沟通:
· 与食品安全团队合作，提升门店综合虫害管理水平；
· 建立与合规各领域专家、持续提升团队联动的风险控制和持续提升工作机制；
· 识别合规风险和共性问题，与合规部领域专家及其他相关方建立专项跟进或优化流程；
· 推动合规流程和项目落实到门店，识别改进机会点并实施改进计划；
· 建立与持续提升团队在Right Start项目上的协作机制，确保新店以正确的方式开展业务；
· 部署区域经理对区域、门店管理层的合规培训，影响关键角色的合规意识提升；
· 支持门店减少政府检查和处罚，并保护公司的声誉；
· 与COO和总部营运各团队负责人建立定期的沟通机制；
· 在管理危机和其他关键事件时提供协助。
n 团队建设与人才发展:
· 营运合规团队的赋能、管理和支持，实现团队能力的全面提升；
· 合理分配团队资源，通过领域划分以提高效能；
· 通过定期会议指导和支持区域团队，确保目标一致；
· 识别人才并制定成长计划；
· 为关键职位建立继任计划。
Company Summary
Save Money. Live Better.
About Walmart Inc.
Walmart Inc. was founded by American retail legend Mr. Sam Walton in Arkansas in 1962. Over the past 50 years, the company has served customers and is now the world’s largest private employer and retailer. Walmart was ranked on the top of the Fortune 500 list several times and is among the most recognized global brands.
Walmart Inc. helps people around the world save money and live better – anytime and anywhere – in retail stores, online, and through their mobile devices. Each week, over 265 million customers and members visit our more than 11,500 stores under 56 banners in 27 countries and eCommerce websites. With fiscal year 2020 revenue of $524.0 billion, Walmart employs over 2.2 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity.
As an omni-channel retailer, Walmart announced plans to change the company’s legal name from Wal-Mart Stores, Inc. to Walmart Inc. effective Feb. 1, 2018. The name change chiefly demonstrates the company’s growing emphasis on serving customers seamlessly however they want to shop: in stores, online, on their mobile device, or through pickup and delivery.
In China, as elsewhere, we follow Walmart core values of “Service to the customer”, “Respect for the individual”, “Strive for excellence” and “Act with integrity”, and stick to the Walmart tradition of building our business one store and one customer at a time, so as to fulfill our core mission, and continue to make a difference in the lives of our customers, members and associates.
China is a market with a vast number of opportunities. We are fully confident about the prospects of the Chinese economy and the Chinese market. Walmart entered the Chinese market and opened its first Walmart store and Sam’s Club in Shenzhen in 1996.
Currently, Walmart operates different formats and banners in China including Walmart store and Sam’s Club. Walmart now has been operating over 400 retail units covering more than 170 cities nationwide; as well as running 22 distribution centers. Walmart China’s omni-channel retail strategy focuses on customer experience to offer customers and members easier shopping solutions anytime, anywhere in the way they like through accelerated digitalization and scale-up of retail innovation and integration of stores, clubs with multiple ecommerce channels. At the same time, the China ecommerce team continues to seek collaboration in multiple areas to expand the landscape of integration and build a win-win omni-channel retail ecosystem to help people save money and time and live better.
Walmart is committed to local talent development and diversity, especially the cultivation and full utilization of female staff and executives. 99.9% of Walmart China associates are Chinese nationals. All of Walmart China’s store managers are Chinese. Furthermore, around 65% of Walmart China associates are female and nearly 50% of above-director level associates are female. In 2009, the company established the “Walmart China Women’s Leadership Development Commission” for driving women’s career development.
Walmart will continue to make long-term investment in China and develop both online and offline to provide customers with even better services. Meanwhile, Walmart will continue to upgrade existing stores, invest in food safety and build on strong partnerships with our Chinese suppliers. Walmart expects to create more jobs, makes joint development with Chinese economy and become a trusted corporate citizen in China.
About Walmart Inc.
Walmart Inc. was founded by American retail legend Mr. Sam Walton in Arkansas in 1962. Over the past 50 years, the company has served customers and is now the world’s largest private employer and retailer. Walmart was ranked on the top of the Fortune 500 list several times and is among the most recognized global brands.
Walmart Inc. helps people around the world save money and live better – anytime and anywhere – in retail stores, online, and through their mobile devices. Each week, over 265 million customers and members visit our more than 11,500 stores under 56 banners in 27 countries and eCommerce websites. With fiscal year 2020 revenue of $524.0 billion, Walmart employs over 2.2 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity.
As an omni-channel retailer, Walmart announced plans to change the company’s legal name from Wal-Mart Stores, Inc. to Walmart Inc. effective Feb. 1, 2018. The name change chiefly demonstrates the company’s growing emphasis on serving customers seamlessly however they want to shop: in stores, online, on their mobile device, or through pickup and delivery.
In China, as elsewhere, we follow Walmart core values of “Service to the customer”, “Respect for the individual”, “Strive for excellence” and “Act with integrity”, and stick to the Walmart tradition of building our business one store and one customer at a time, so as to fulfill our core mission, and continue to make a difference in the lives of our customers, members and associates.
About Walmart China
Currently, Walmart operates different formats and banners in China including Walmart store and Sam’s Club. Walmart now has been operating over 400 retail units covering more than 170 cities nationwide; as well as running 22 distribution centers. Walmart China’s omni-channel retail strategy focuses on customer experience to offer customers and members easier shopping solutions anytime, anywhere in the way they like through accelerated digitalization and scale-up of retail innovation and integration of stores, clubs with multiple ecommerce channels. At the same time, the China ecommerce team continues to seek collaboration in multiple areas to expand the landscape of integration and build a win-win omni-channel retail ecosystem to help people save money and time and live better.
Walmart is committed to local talent development and diversity, especially the cultivation and full utilization of female staff and executives. 99.9% of Walmart China associates are Chinese nationals. All of Walmart China’s store managers are Chinese. Furthermore, around 65% of Walmart China associates are female and nearly 50% of above-director level associates are female. In 2009, the company established the “Walmart China Women’s Leadership Development Commission” for driving women’s career development.
Walmart will continue to make long-term investment in China and develop both online and offline to provide customers with even better services. Meanwhile, Walmart will continue to upgrade existing stores, invest in food safety and build on strong partnerships with our Chinese suppliers. Walmart expects to create more jobs, makes joint development with Chinese economy and become a trusted corporate citizen in China.