City Shenzhen

Function Name TRUST AND SAFETY

Employee Type Permanent/Regular

Years of Experience Required 5-10 Years

Business Format Support Center (Home Office)

Education Level Required Undergraduate

Job Description

Responsibilities

1 Understand the sellers’ pain points on compliance area

Design & conduct a learning survey/research to pursue a deep understanding of pain points on compliance area from sellers, to reshape the learning design accordingly 

2 Define the learning goals & measurement       

Collaborate with subject matter experts, stakeholders, and other learning experience designers to identify learning goals and learning outcomes for online/offline learning experiences.

3 Develop the training courses  

3.1 Develop training courses covering all compliance aspects (seller application, post on-boarding performances-IP, counterfeit, offensive, product safety and compliance…).

3.2 Leverage training tools to build online learning experiences that include assessments, interactive activities, animated videos, graphics and images, and text-based content.

4 Provide seller education through different channels    

4.1 Present and conduct offline trainings during seller recruiting event, seminars, and other seller activities.

4.2 Develop the seller education content to be posted on Website, Wechat, app, etc.

4.3 Ensure meeting the KPIs (effectiveness & efficiency enhancement) and conduct continuous improvement.

5 Communication           

Facilitate the communication between Global T&S team, legal, China E&C team, Marketplaces and third party sellers as required and help bring compliance challenges/voices from sellers to internal, and transform into seller education program as needed.



Qualifications

Qualifications

      Fluency in English and Chinese (Putonghua) languages, excellent written and verbal communication skills and attention to detail.

      Excellent presentation skills, communication skills for the purpose of knowledge transfer and skill development, including superior skill in explaining technical topics to novices and collaborating with subject matter experts and managers.

      Strong time management and organizational skills, effectively prioritizes work time to ensure productivity and fulfills department standards for time spent.

      Strong analytical skills and understanding of utilizing data to make process improvements and solve problems Proficiency with databases, SQL and dashboard tools.     

Experience

      Minimum 5 years of working experience, with at least 3 years in a multinational organization

      Training certification a plus

      Previous working experience in eCommerce company

   

Education

Bachelors degree from an accredited university/college.              

Professional Certificate

CET-6

Company Summary

Save Money. Live Better.
About Walmart Inc.

Walmart Inc. was founded by American retail legend Mr. Sam Walton in Arkansas in 1962. Over the past 50 years, the company has served customers and is now the world’s largest private employer and retailer. Walmart was ranked on the top of the Fortune 500 list several times and is among the most recognized global brands. 

Walmart Inc. helps people around the world save money and live better – anytime and anywhere – in retail stores, online, and through their mobile devices. Each week, over 265 million customers and members visit our more than 11,500 stores under 56 banners in 27 countries and eCommerce websites. With fiscal year 2020 revenue of $524.0 billion, Walmart employs over 2.2 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity.

As an omni-channel retailer, Walmart announced plans to change the company’s legal name from Wal-Mart Stores, Inc. to Walmart Inc. effective Feb. 1, 2018. The name change chiefly demonstrates the company’s growing emphasis on serving customers seamlessly however they want to shop: in stores, online, on their mobile device, or through pickup and delivery.

In China, as elsewhere, we follow Walmart core values of “Service to the customer”, “Respect for the individual”, “Strive for excellence” and “Act with integrity”, and stick to the Walmart tradition of building our business one store and one customer at a time, so as to fulfill our core mission, and continue to make a difference in the lives of our customers, members and associates.

About Walmart China

China is a market with a vast number of opportunities. We are fully confident about the prospects of the Chinese economy and the Chinese market. Walmart entered the Chinese market and opened its first Walmart store and Sam’s Club in Shenzhen in 1996.

Currently, Walmart operates different formats and banners in China including Walmart store and Sam’s Club. Walmart now has been operating over 400 retail units covering more than 170 cities nationwide; as well as running 22 distribution centers. Walmart China’s omni-channel retail strategy focuses on customer experience to offer customers and members easier shopping solutions anytime, anywhere in the way they like through accelerated digitalization and scale-up of retail innovation and integration of stores, clubs with multiple ecommerce channels. At the same time, the China ecommerce team continues to seek collaboration in multiple areas to expand the landscape of integration and build a win-win omni-channel retail ecosystem to help people save money and time and live better.

Walmart is committed to local talent development and diversity, especially the cultivation and full utilization of female staff and executives. 99.9% of Walmart China associates are Chinese nationals. All of Walmart China’s store managers are Chinese. Furthermore, around 65% of Walmart China associates are female and nearly 50% of above-director level associates are female. In 2009, the company established the “Walmart China Women’s Leadership Development Commission” for driving women’s career development.

Walmart will continue to make long-term investment in China and develop both online and offline to provide customers with even better services. Meanwhile, Walmart will continue to upgrade existing stores, invest in food safety and build on strong partnerships with our Chinese suppliers. Walmart expects to create more jobs, makes joint development with Chinese economy and become a trusted corporate citizen in China.