City Shenzhen

Function Name GENERAL ASSOCIATE EXPERIENCE

Employee Type Permanent/Regular

Years of Experience Required 5-10 Years

Business Format Support Center (Home Office)

Education Level Required Undergraduate

Job Description

【岗位职责】
1. 沃尔玛线上和线下零售业务系统支持工作,线上主要包括沃尔玛到家、京东到家、山姆会员店App以及订单履约系统,线下主要包括门店人工收银、扫码购、自助收银
2. 按公司各业务的SLA要求完成系统的日常问题处理与跟踪
3. 通过日常处理问题的分析总结,学习并提高对所负责领域应用系统的数据逻辑和业务逻辑知识的了解,对常见问题提出改进方案
4. 负责全渠道系统支持团队的管理,制定团队工作目标,建立应用系统支持人才梯队
5. 负责团队业务系统知识库的建设和持续更新,并定期组织运维团队的培训和分享
6. 负责领域应用系统运维相关的审计支持工作
7. 协调与完成管理层临时交办的工作任务

【岗位要求】
1. 学历要求:大专及以上学历,计算机相关专业为优先
2. 工作经验:3年以上零售业务系统支持经验,1年以上团队管理经验,有外企或跨境电商相关工作经验优先
3. 语言要求:良好的英文读写能力,能与国际部进行跨团队合作,口语良好优先
4. 熟练掌握SQL语法,有Mysql等常用关系型数据库运维经验,了解Hive,Redis,MongoDB以及Linux常用命令
5. 乐于研究运维自动化工具解决方案,有较强的分析和解决问题能力,对新技术充满热情和学习能力
6. 具备良好的团队合作精神,有较强的理解能力、沟通表达能力和抗压能力,有前瞻性和结果导向型思维
7. 可接受非工作时间的值班工作安排

Company Summary

Save Money. Live Better.
About Walmart Inc.

Walmart Inc. was founded by American retail legend Mr. Sam Walton in Arkansas in 1962. Over the past 50 years, the company has served customers and is now the world’s largest private employer and retailer. Walmart was ranked on the top of the Fortune 500 list several times and is among the most recognized global brands. 

Walmart Inc. helps people around the world save money and live better – anytime and anywhere – in retail stores, online, and through their mobile devices. Each week, over 265 million customers and members visit our more than 11,500 stores under 56 banners in 27 countries and eCommerce websites. With fiscal year 2020 revenue of $524.0 billion, Walmart employs over 2.2 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity.

As an omni-channel retailer, Walmart announced plans to change the company’s legal name from Wal-Mart Stores, Inc. to Walmart Inc. effective Feb. 1, 2018. The name change chiefly demonstrates the company’s growing emphasis on serving customers seamlessly however they want to shop: in stores, online, on their mobile device, or through pickup and delivery.

In China, as elsewhere, we follow Walmart core values of “Service to the customer”, “Respect for the individual”, “Strive for excellence” and “Act with integrity”, and stick to the Walmart tradition of building our business one store and one customer at a time, so as to fulfill our core mission, and continue to make a difference in the lives of our customers, members and associates.

About Walmart China

China is a market with a vast number of opportunities. We are fully confident about the prospects of the Chinese economy and the Chinese market. Walmart entered the Chinese market and opened its first Walmart store and Sam’s Club in Shenzhen in 1996.

Currently, Walmart operates different formats and banners in China including Walmart store and Sam’s Club. Walmart now has been operating over 400 retail units covering more than 170 cities nationwide; as well as running 22 distribution centers. Walmart China’s omni-channel retail strategy focuses on customer experience to offer customers and members easier shopping solutions anytime, anywhere in the way they like through accelerated digitalization and scale-up of retail innovation and integration of stores, clubs with multiple ecommerce channels. At the same time, the China ecommerce team continues to seek collaboration in multiple areas to expand the landscape of integration and build a win-win omni-channel retail ecosystem to help people save money and time and live better.

Walmart is committed to local talent development and diversity, especially the cultivation and full utilization of female staff and executives. 99.9% of Walmart China associates are Chinese nationals. All of Walmart China’s store managers are Chinese. Furthermore, around 65% of Walmart China associates are female and nearly 50% of above-director level associates are female. In 2009, the company established the “Walmart China Women’s Leadership Development Commission” for driving women’s career development.

Walmart will continue to make long-term investment in China and develop both online and offline to provide customers with even better services. Meanwhile, Walmart will continue to upgrade existing stores, invest in food safety and build on strong partnerships with our Chinese suppliers. Walmart expects to create more jobs, makes joint development with Chinese economy and become a trusted corporate citizen in China.