City Shenzhen
Function Name CONTINUOUS IMPROVEMENT
Employee Type Permanent/Regular
Years of Experience Required 5-10 Years
Business Format Support Center (Home Office)
Education Level Required Undergraduate
Job Description
C区
Hyper营运区域合规经理负责带领、管理、赋能所辖区域的城市合规主管团队，确保落实门店合规培训、检查和改进，帮助门店合规标准持续提升，同时确保业务需求得到满足。他们要与区域和门店管理层建立良好的信任关系，影响他们对所管辖区域和门店的合规标准承担管理职责。他们必须具备出色的分析、解决问题和影响力，以及对法律法规和监管要求的深刻理解。Hyper营运区域合规经理负责带领、管理、赋能所辖区域的城市合规主管团队，确保落实门店合规培训、检查和改进，帮助门店合规标准持续提升，同时确保业务需求得到满足。他们要与区域和门店管理层建立良好的信任关系，影响他们对所管辖区域和门店的合规标准承担管理职责。他们必须具备出色的分析、解决问题和影响力，以及对法律法规和监管要求的深刻理解。
主要职责
n 城市合规团队管理:
· 为所辖区域内城市合规团队设计系统性赋能计划和落实，以提升他们的合规专业技能；
· 定期回顾所辖区域内合规主管KPI的完成情况，提供足够的支持促使其KPI的达成；
· 通过定期会议指导和支持合规主管，确保目标一致；
· 合理分配团队资源，通过领域划分以提高效能；
· 为新合规主管制定培训和考核计划，以确保他们达到岗位要求；
· 监督城市合规团队工作质量，对低绩效人员提供提升计划或汰换。
n 开展自查和监督检查：
· 部署针对特定风险的城市合规主管专项检查计划；
· 落实针对城市合规主管工作质量的监督检查，并定期回顾监督结果；
· 基于风险原则，对所辖区域门店进行风险评估，并通过监督检查形式，对合规高风险门店进行持续跟进，帮助其提升合规标准；
· 负责突击MOPR合规检查项的有效执行，通过定期校准确保检查标准一致；
· 组织区域内城市合规主管交叉检查，进一步呈现潜在风险；
· 监督抽查虫害服务商服务质量。
n 业务支持与沟通:
· 与审核、化学品、虫害服务等三方合作，为区域管理层、门店提供培训，影响关键角色的合规意识提升；
· 主导所辖门店升级的虫害一级行动；
· 识别所辖门店的共性问题，建立专项跟进或与相关方共同优化流程；
· 推动合规流程和项目落实到门店，识别改进机会点并实施改进计划；
· 建立与持续提升团队在Right Start项目上的协作机制，确保新店以正确的方式开展业务；
· 支持门店减少政府检查和处罚，并保护公司的声誉；
· 定期参加大区、小区营运会议，分享合规自查信息及闭环计划；
· 与SDO、DM、区域各团队负责人建立定期的沟通机制；
· 在管理危机和其他关键事件时提供协助。
Company Summary
Save Money. Live Better.
About Walmart Inc.
Walmart Inc. was founded by American retail legend Mr. Sam Walton in Arkansas in 1962. Over the past 50 years, the company has served customers and is now the world’s largest private employer and retailer. Walmart was ranked on the top of the Fortune 500 list several times and is among the most recognized global brands.
Walmart Inc. helps people around the world save money and live better – anytime and anywhere – in retail stores, online, and through their mobile devices. Each week, over 265 million customers and members visit our more than 11,500 stores under 56 banners in 27 countries and eCommerce websites. With fiscal year 2020 revenue of $524.0 billion, Walmart employs over 2.2 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity.
As an omni-channel retailer, Walmart announced plans to change the company’s legal name from Wal-Mart Stores, Inc. to Walmart Inc. effective Feb. 1, 2018. The name change chiefly demonstrates the company’s growing emphasis on serving customers seamlessly however they want to shop: in stores, online, on their mobile device, or through pickup and delivery.
In China, as elsewhere, we follow Walmart core values of “Service to the customer”, “Respect for the individual”, “Strive for excellence” and “Act with integrity”, and stick to the Walmart tradition of building our business one store and one customer at a time, so as to fulfill our core mission, and continue to make a difference in the lives of our customers, members and associates.
China is a market with a vast number of opportunities. We are fully confident about the prospects of the Chinese economy and the Chinese market. Walmart entered the Chinese market and opened its first Walmart store and Sam’s Club in Shenzhen in 1996.
Currently, Walmart operates different formats and banners in China including Walmart store and Sam’s Club. Walmart now has been operating over 400 retail units covering more than 170 cities nationwide; as well as running 22 distribution centers. Walmart China’s omni-channel retail strategy focuses on customer experience to offer customers and members easier shopping solutions anytime, anywhere in the way they like through accelerated digitalization and scale-up of retail innovation and integration of stores, clubs with multiple ecommerce channels. At the same time, the China ecommerce team continues to seek collaboration in multiple areas to expand the landscape of integration and build a win-win omni-channel retail ecosystem to help people save money and time and live better.
Walmart is committed to local talent development and diversity, especially the cultivation and full utilization of female staff and executives. 99.9% of Walmart China associates are Chinese nationals. All of Walmart China’s store managers are Chinese. Furthermore, around 65% of Walmart China associates are female and nearly 50% of above-director level associates are female. In 2009, the company established the “Walmart China Women’s Leadership Development Commission” for driving women’s career development.
Walmart will continue to make long-term investment in China and develop both online and offline to provide customers with even better services. Meanwhile, Walmart will continue to upgrade existing stores, invest in food safety and build on strong partnerships with our Chinese suppliers. Walmart expects to create more jobs, makes joint development with Chinese economy and become a trusted corporate citizen in China.
About Walmart Inc.
Walmart Inc. was founded by American retail legend Mr. Sam Walton in Arkansas in 1962. Over the past 50 years, the company has served customers and is now the world’s largest private employer and retailer. Walmart was ranked on the top of the Fortune 500 list several times and is among the most recognized global brands.
Walmart Inc. helps people around the world save money and live better – anytime and anywhere – in retail stores, online, and through their mobile devices. Each week, over 265 million customers and members visit our more than 11,500 stores under 56 banners in 27 countries and eCommerce websites. With fiscal year 2020 revenue of $524.0 billion, Walmart employs over 2.2 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity.
As an omni-channel retailer, Walmart announced plans to change the company’s legal name from Wal-Mart Stores, Inc. to Walmart Inc. effective Feb. 1, 2018. The name change chiefly demonstrates the company’s growing emphasis on serving customers seamlessly however they want to shop: in stores, online, on their mobile device, or through pickup and delivery.
In China, as elsewhere, we follow Walmart core values of “Service to the customer”, “Respect for the individual”, “Strive for excellence” and “Act with integrity”, and stick to the Walmart tradition of building our business one store and one customer at a time, so as to fulfill our core mission, and continue to make a difference in the lives of our customers, members and associates.
About Walmart China
Currently, Walmart operates different formats and banners in China including Walmart store and Sam’s Club. Walmart now has been operating over 400 retail units covering more than 170 cities nationwide; as well as running 22 distribution centers. Walmart China’s omni-channel retail strategy focuses on customer experience to offer customers and members easier shopping solutions anytime, anywhere in the way they like through accelerated digitalization and scale-up of retail innovation and integration of stores, clubs with multiple ecommerce channels. At the same time, the China ecommerce team continues to seek collaboration in multiple areas to expand the landscape of integration and build a win-win omni-channel retail ecosystem to help people save money and time and live better.
Walmart is committed to local talent development and diversity, especially the cultivation and full utilization of female staff and executives. 99.9% of Walmart China associates are Chinese nationals. All of Walmart China’s store managers are Chinese. Furthermore, around 65% of Walmart China associates are female and nearly 50% of above-director level associates are female. In 2009, the company established the “Walmart China Women’s Leadership Development Commission” for driving women’s career development.
Walmart will continue to make long-term investment in China and develop both online and offline to provide customers with even better services. Meanwhile, Walmart will continue to upgrade existing stores, invest in food safety and build on strong partnerships with our Chinese suppliers. Walmart expects to create more jobs, makes joint development with Chinese economy and become a trusted corporate citizen in China.