城市 深圳市

职能组 科技基础建设

雇佣类型 常规用工

工作经验 10年以上

业态 支持中心

教育背景 本科

职位描述

职位要求

判断力:做出有依据的判断
运用相关的业务指标、分析和报告来测量、监督以及提升绩效。
识别并应用以事实为依据的合理标准来设置优先级并做出决策。
发现问题根源,找到适当的解决方案并贯彻执行。
结合专业知识和技能,以事实为依据提出建议和决策。

社会责任和商誉:加强商誉和地方的参与

参与并支持社区活动,在从事商业活动的时候,建立并维护“好邻里”的企业形象。
推进对外交流,发展合作伙伴关系,提升企业声誉。
成为一名可信的和有影响力的公司发言人和代表。

以顾客/会员为中心:确保以顾客/会员为中心的绩效
分析数据和信息,并制定相关计划去超越顾客期望。
开展并实施举措和实践为顾客/会员提供他们所期许的产品、服务和体验,同时推动业务的增长。
确保顾客/会员接受到所期待的服务水准,以建立起他们的信任和信心。
消除一切障碍,为顾客/会员提供价值、服务及支持。

执行和结果:确保执行,达成成果

以促使员工履行职责、达成目标的方式,传达一种紧迫感。
对可量化和有意义的目标在团队内达成共识并努力实现。
有效调配资源和人才达到业务目标。
确保团队成员人尽其责,在工作实践中达到预定目标。
对时间、行动、资源和任务进行权衡,然后区分优先次序,以确保达成目标。
监督团队的工作进展,当组织目标改变或者结果没有达成的时候,及时做出适当调整。

计划和改善:确保计划和改善

设定明确的期望、目标和绩效衡量标准,并且帮助团队成员同样做到这点。
计划并确保团队成员拥有完成业务计划所需的信息、资源、实施时间,及人力资源。
运用关键业务指标确定并规划绩效改善。

影响力和沟通 :构建并影响团队
制定并运用逻辑性强的、令人信服的依据(包括吸收的教训)来支持个人的观点和行为。
在恰当的情况下,让受到决策和计划影响的相关人员参与讨论。
认可并奖赏团队成果,庆祝团队和组织的成功。
确保以清晰、令人信服的方式传达业务的优先次序、变革举措,以及组织信息。
在组织内促进不同经验和观点的交流。

人才:管理并善用人才(有下属)
为组织发展制定人才计划,提高效率,促进多元化,强化人才梯队。
管理好角色、任务和发展机会,最大程度地提升组织绩效。
确保人员管理流程(如选才、发展、绩效评估)能够提高整个组织内的员工绩效,并达成所期望的结果。
管理员工绩效,坦诚、及时地提供有建设性的、具体的、准确的反馈。
为员工的发展提供学习的机会,并指导和支持员工的发展。

建立关系:建立内部及外部的交际网络

在组织内外建立信任、合作的关系。
无论对方的职位等级、个性或者背景,都能够用一种接纳和尊重的态度与他人进行交往。
在组织中营造一种尊重、包容的合作氛围。


道德操守:确保道德和操守
积极地沟通、培训和指导员工遵守政策和程序。
维护并促进高标准的诚信及道德环境。
预见潜在问题,并采取行动去促进合规。

适应力:适应和学习
面对变化、障碍和逆境时,发挥创新能力和优势。
适应竞争的需求,不断调整业务的优先次序。
持续更新自身知识和技能来应对新的复杂局面、新挑战和新职责。
寻求各种机会接触新想法、新观点。
找到方法并采取行动,提升自己在组织内的适应性和持续学习能力。
    
资历要求
本科及以上学历。
有零售或快消公司工作经验者优先。
热衷于推动变革,能在压力下工作。


Responsibilities

Judgment: Make Informed Judgments
Uses relevant business metrics, analyses, and reports to measure, monitor, and improve performance.
Identifies and applies sound, fact-based criteria in setting priorities and making decisions.
Looks beyond symptoms to determine the root causes of problems, and identify and implement appropriate solutions.
Integrates knowledge and expertise in making fact-based recommendations and decisions.


Social Responsibility and Reputation: Strengthen Reputation and Local Involvement

Participates in and supports community events, and conducts business in a manner that creates and maintains a “good neighbor" image.
Develops external relationships and partnerships to strengthen the reputation of the Company.
Serves as a credible and effective.

Customer/Member Centered: Ensure Customer/Member Centered Performance
Analyzes data and information, and develops plans to exceed Customer/Member expectations.
Sponsors initiatives and practices that provide Customers/Members with desired products, services, and experiences and that grow the business.
Ensures Customers/Members receive the level of service that builds their trust and confidence.
Removes barriers to delivering Customer/Member value, service, and support.
spokesperson and representative for the Company.

Execution and Results: Ensure Execution and Achieve Results
Conveys a sense of urgency in ways that motivate others to complete responsibilities and achieve goals.
Pursues the achievement and alignment of measurable and meaningful goals.
Leverages resources and talent to achieve business goals.
Ensures others are held accountable for achieving expected results.
Prioritizes and balances time, actions, and projects to ensure accomplishment of results.
Monitors progress of others and redirects efforts when goals change or results are not met.

Planning and Improvement: Ensure Planning and Improvement

Sets clear expectations, performance measures, and goals, and helps others do the same.
Plans for and ensures others have the information, resources, implementation time, and talent needed to accomplish business initiatives.
Identifies and plans.

Influence and Communicate: Build and Influence Team
Develops and communicates logical, convincing reasons, including lessons learned, to build support for one’s viewpoints and actions.
Recognizes and rewards team accomplishments, celebrating team and organizational success.
Involves others in decisions and plans that affect them, when appropriate.
Ensures business priorities, change initiatives, and organizational information are communicated in clear and compelling ways.
Promotes the exchange of diverse experiences and ideas within own organization.
for improvement in performance using key business metrics.

Talent: Manage and Leverage Talent (Leader)

Develops talent plans for own organization targeted at increasing effectiveness, building diversity, and enhancing bench strength.
Manages roles, assignments, and developmental opportunities to maximize organizational performance.
Ensures people processes (for example, selection, development, performance evaluation) lead to effective Associate performance and desired results throughout own organization.
Monitors Associate performance and provides constructive feedback that is specific, honest, accurate, and timely.
Provides learning opportunities, guidance, and support in the development of Associates.

Build Relationships: Network Internally and Externally
Builds trusting, collaborative relationships and alliances with others, inside and outside of the organization.
Relates to others in an accepting and respectful manner, regardless of their organizational level, personality, or background.
Promotes a team-based work environment that respects, embraces, and values diversity in others.

Ethics and Compliance: Ensure Ethics and Compliance

Actively communicates, trains, and guides Associates on compliance with policies and procedures.
Maintains an environment that promotes and reinforces the highest standards of integrity and ethics.
Anticipates potential issues and takes action to enhance compliance.

Adaptability: Adapt and Learn
Demonstrates creativity and strength in the face of change, obstacles, or adversity.
Adapts to competing demands and shifting priorities.
Updates knowledge and skills to handle new complexities, challenges, and responsibilities.
Seeks exposure to new ideas and perspectives.
Identifies and takes steps to improve adaptability and continuous learning capabilities in own organization.
    
Qualifications
Bachelor Degree and above.
Experience working with Retail and/or CPG clients preferred.
Passionate in driving change and can work under pressure.

公司介绍

Save Money. Live Better.

沃尔玛全球概况

沃尔玛公司由美国零售业的传奇人物山姆 • 沃尔顿先生于1962年在阿肯色州成立。经过五十多年的发展,沃尔玛公司已经成为世界最大的私人雇主和连锁零售商,多次荣登《财富》杂志世界500强榜首及当选最具价值品牌。

沃尔玛公司致力于通过实体零售店、在线电子商店、以及移动设备移动端等不同平台不同方式来帮助世界各地的人们随时随地节省开支,并生活得更好。每周,超过2. 75亿名顾客和会员光顾我们在27个国家拥有的58个品牌下的11,300多家分店以及电子商务网站。沃尔玛全球2019财年营收达到5144亿美元,全球员工总数超220万名。沃尔玛将继续在可持续发展、企业慈善以及就业机会领域担任领军者的角色。

作为一家全渠道零售商,沃尔玛宣布从2018年2月1日起将公司法定名称由"沃尔玛百货公司 (Wal-Mart Stores, Inc.)"变更为"沃尔玛公司(Walmart Inc.)"。本次变更公司法定名称,表明了沃尔玛越来越重视为顾客提供无缝连接的零售服务,以满足顾客多种购物方式,包括在门店、网上、移动设备上购物,或是以门店取货和接受送货上门的方式购物。

与在世界其它地方一样,沃尔玛在中国始终坚持“服务顾客、尊重个人、追求卓越、诚信行事”的四大核心价值观及行为,专注于开好每一家店,服务好每一位顾客,履行公司的核心使命,以不断地为我们的顾客、会员和员工创造非凡。

 
沃尔玛中国概况

沃尔玛对中国经济和市场充满信心,并致力于在中国的长期投资与发展。沃尔玛于1996年进入中国,在深圳开设了第一家沃尔玛购物广场和山姆会员商店。经过20多年在中国的发展,我们已拥有约10万 名员工。

目前沃尔玛在中国经营多种业态和品牌,包括购物广场、山姆会员商店、沃尔玛社区店等。沃尔玛目前已经在全国170多个城市开设了400多家商场 、19家配送中心 。沃尔玛进入中国以来累计服务顾客70亿人次。

沃尔玛中国注重人才本土化,鼓励人才多元化,特别是培养和发展女性员工及管理层。目前沃尔玛中国超过99.9%的员工来自中国本土,商场总经理全部由中国本土人才担任,女性员工占比约66%,管理团队近50%为女性。2009年公司成立了"沃尔玛中国女性领导力发展委员会",以加速推动女性的职业发展。2013年初,公司又成立沃尔玛女性领导力学院,更好地推动了女性领导者在公司的成长与发展。

秉持着目前良好的发展势头,沃尔玛将持续扩大在华的投资,未来线上线下齐头并进给顾客提供更好的服务。同时,沃尔玛将继续升级现有门店、加强食品安全,与本土供应商共赢发展。沃尔玛希望能创造更多就业岗位,在与中国经济共发展的同时成为消费者信赖的优秀企业公民。